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          Find a Location

          American Gold Reserve has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • American Gold Reserve

              Houston, TX 77036-1532

            • American Gold Reserve

              7100 Regency Square Blvd Ste 275 Houston, TX 77036

            Business ProfileAmerican Gold Reserve

            Gold Buyers
            Multi Location Business

            Contact Information

            Houston, TX 77036-1532

            Visit Website
            (866) 852-3346

            Customer Reviews

            1.38/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company specializes in gold buying.

            Business Details

            This is a multi-location business.

            Find a Location

            American Gold Reserve has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • American Gold Reserve

                Houston, TX 77036-1532

              • American Gold Reserve

                7100 Regency Square Blvd Ste 275 Houston, TX 77036

              Location of This Business
              Houston, TX 77036-1532
              BBB File Opened:
              7/26/2018
              Years in Business:
              8
              Business Started:
              6/8/2016
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Ms. Kimberly Poulard
              Contact Information

              Principal

              • Ms. Kimberly Poulard

              Customer Contact

              • Ms. Kimberly Poulard
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Selling your gold pieces

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/15/2022

              Complaint Type:
              Product Issues
              Status:
              Answered
              On April 6 I talked to a representative of AGR for several minutes and he told what a great value the 2 krugerrands were. I was very hesitant but he convinced me that I could return them. So he put them on my credit card for a price of $25990.00. After I received them I called them back and told them I wanted to return them. They told me that I couldn’t send them back until they resold them which could take two months. I waited but no phone calls in the mean time I checked with two other coin companies and they told me the value was about $5000 for them. I have tried to call them back but the person who sold them would not answer or call me back. Since then I have contacted the Texas attorney general and filed a complaint. The AGR still hasn’t called me.
              Read More
              Read 4 More Complaints

              Customer Reviews

              13 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Hal S

              09/19/2024

              I received a flyer that AGR was selling $5 gold eagles at spot price w/h a limit of ten. Called to order 10 at spot ($229.00 each), almost immediately tried to get me to buy 2 $50 gold eagles, I said no to that. I did receive the 10 gold eagles in about two weeks time and was satisfied with the purchase. The purchase was back in mid June, since then they have called 3-5 times every week. After telling them I wasn't interested in purchasing any more gold coins, they continued calling me. I've since blocked their number and will not deal with AGR again.

              American Gold Reserve Response

              09/23/2024

              Hello Mr. Stone, 

              We are happy to hear that you are pleased with your purchase. Here at AGR, we take pride in cultivating strong rapport with all of our customers. After receiving your request to stop contact, we have advised our sales team to stop all contact per your request. Should you decide to use our services in the future, please give us a call. 

              AGR - Compliance

              Read 12 More Customer Reviews

              Local BBB

              BBB of Greater Houston and South Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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