Business ProfileforNextlink Internet

Dear Better Business Bureau,I hope this email finds you well. I am reaching out to you today regarding an ongoing issue with a fiber optic cable that has yet to be buried on my *********** family and I moved into our new home in December 2023, which is a newly developed area. As expected, utility companies have been connecting their services to newly built homes, and during this process, cables, pipes, and other items have been left on the ground. Unfortunately, there is a fiber optic cable that goes from the east side of my home to my neighbor's home on the west side of my home. The cable is nearly 100 feet long and has yet to be buried.I have opened multiple tickets with Nextlink since the beginning of 2024, asking for the cable to be buried. However, each time a crew has shown up, they have given me different reasons as to why it has not been done yet, such as needing to open a ticket or that it will be buried in two weeks.This cable is currently loose and lying on the grass, and it goes over my front entrance. I have young children who love to play outside, and when they go out with their scooters, bikes, or simply run around, they often trip over this cable and fall, which has resulted in several injuries.I understand that Nextlink had been working hard to bury all the cables in the area, However, this particular cable has yet to be addressed, and it is a safety concern for me and my family.I kindly request that Nextlink to take this matter seriously and address it as soon as possible. Thank you for your understanding and *************** regards,Nihat Dagasan