ComplaintsforTeam Car Care, LLC dba Jiffy Lube

• Initial Complaint

  02/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This Jiffy Lube broke an oil plug by overtightening it during an oil change on 28 Dec 2021. Then without permission they spent two hours drilling the plug out and hammering it out. This resulted in a crack to my oil pan. The woman that hammered it out is named Amber and she denies being there or doing it stating that she was not on the schedule that day. During the incident she talked to me face to face and said it was luck that she was there to perform that drilling and removal of the plug. Now she denies all involvement and the replacement cost me $780 that Jiffy Lube caused. I will upload an invoice once the repair is completed.

  Business response

  07/08/2022

  Business Response /* (1000, 10, 2022/02/04) */ This complaint is currently under review. We will follow up once we have more information. Consumer Response /* (3000, 12, 2022/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) No response was made. They just said the case was under review is all. Business Response /* (4000, 14, 2022/02/17) */ We located a case # XXXXXXXX for Mr. **** and we've forwarded the attached Firestone invoice to the District Manager (Joe L) for review. We will follow up as soon as we hear back from the District Manager and/or the Vehicle Claims department. Consumer Response /* (4200, 17, 2022/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I seem to have to accept no in order to keep the case open. I acknowledge that the case and invoice is being sent to the district manager.

• Initial Complaint

  01/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been getting oil changes at the same jiffy lube location for a year on a regular basis. My engine blew up due to low oil and metal in my oil pan.

  Business response

  02/28/2022

  Business Response /* (1000, 10, 2022/02/02) */ This complaint has been forwarded for review. Customer must forward all relevant documentation to our inbox at ***************@jiffyworld.com and reference the BBB complaint # on the subject line of the email.

• Initial Complaint

  01/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I took my car to this Jiffy Lube location for my last three oil changes on 8/28/2020, 4/3/2021, and 9/18/2021. Recently, my 2019 Honda CR-V was making noises as I was driving on the highway, and the engine was revving, so I had it towed to the nearest Honda dealership to be serviced. They have found evidence that plastic was left on the oil change filter which led to significant damage to the engine which needs full replacing. It is about $8,000 worth of damage, which the Honda GM has said there is no doubt that based on the evidence, that my most recent oil change would have caused this. We attempted to contact the GM of the Jiffy Lube to deal with this problem with significant difficulty. We finally got in touch, and he went to view the car and told Honda that he would send their insurance claim adjuster to view the car next, giving us the impression that he was admitting fault and going to do the right thing. However, we received a generic voicemail today reading from a script that the claim had been denied with no call back information and instruction to call the Better Business Bureau if we took issue with this result. We take issue with this result and are seeking support to obtain payment for our damages, which are significant.

  Business response

  02/24/2022

  Business Response /* (1000, 5, 2022/01/17) */ We have received this complaint and uploaded letter of denial. We consider this closed. Consumer Response /* (3000, 7, 2022/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) We plan to take legal action at this point. Business Response /* (4000, 9, 2022/01/29) */ Please point your legal representative to legal@jiffyworld.com.

• Initial Complaint

  01/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had my brakes and rotors changed at Jiffy Lube in October 2020, a few days later the rim broke off the car due to negligence in replacing the parts and lug nuts.I contacted Jiffy Lube and a guy named Josh called and claimed to be sending me a check for the damages. Nothing ever came. I am a Respiratory Therapist and due to Covid 19 have been too tired to deal with this.

  Business response

  02/21/2022

  Business Response /* (1000, 5, 2022/01/14) */ We are not able to locate an invoice of service for the customer name listed on this complaint. Please contact customerservice@jiffyworld.com with the Jiffy Lube Store #, invoice #(Not transaction #) and actual date of service. Please reference the BBB Complaint # on the subject line of the email for quick/easy reference. We will not be able to proceed without an invoice of service.

• Initial Complaint

  01/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to jiffy lube in Burlington nj for. Routine oil change and left with my alternator being damaged causing my car to break down. My car was in top top shape before I pulled in and immediately after they come from underneath and the car and I crank my engine a light pops on. I notified jiffy lube and spoke to district manager (Maurice ********* and claims guy (scott R.) they asked for parts and labor pricing then denied my claims stating there's no cameras downstairs to prove my word against there's and them at even if they were telling a lie that it can't be proven. Per Scott. I called triple A who came out and confirmed that my alternator has been tampered with and when I told jiffy lube what was found they told me to bring it back there which I didn't b/c I don't trust them and I was already 50 miles away. They were the last people under my car in arms reach of my alternator and my car was in good condition until they touched it. I'm looking for for repair cost to replace my alternator. Please help

  Business response

  02/01/2022

  Business Response /* (1000, 5, 2022/01/14) */ We have received this complaint and advise the customer via this letter: 1/6/2022 ****** ******* ***** XXXXX Thank you for contacting Team Car Care, Inc., d.b.a. Jiffy Lube, regarding the recent service of your vehicle. We have investigated your complaint and have determined that your recent vehicle malfunction is not a result of the services performed at the Jiffy Lube Service Center. The denial is based on the following: The Jiffy Lube invoice states an oil top off was completed at no charge. No service was performed on or near the alternator during the Jiffy Lube visit. There is no evidence to suggest that the Jiffy Lube visit was the cause of the mechanical breakdown for this vehicle. This decision is final but if you have any questions or need additional information regarding your claim, please email ********@jiffyworld.com. Consumer Response /* (3000, 7, 2022/01/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes a oil top off was completed at no charge however the 2nd mechanic was already down u underneath my vehicle before it was determined that I only needed a top off. Furthermore it is a lie that no work was done near my alternator because the oil pan is directly next to the alternator in arms reach, and as I stated previously the mechanic underneath had already started the process for n oil change until he was notified not to. Business Response /* (4000, 9, 2022/01/18) */ Customer reply forwarded for review. We will follow up accordingly.

• Initial Complaint

  12/03/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went Jiffy Lube ***** owned by TEAM CAR CARE **** LLC. As we pulled in, I asked several questions: 1) to get a synthetic oil change, which they agreed to; 2) to check our car tire pressure, which they agreed to; and 3) if they could check my car's air filters, since the car had a bad smell with the A/C - to this, they seem almost annoyed and kept saying "you recently got it changed", which is weird, because if we're paying for it to be replaced, what does that matter? They seemed very reluctant to do this part as if it was a chore to open the car up and find the correct filter. That being said, they did check my tires after several questions and prodding and replaced the filters after long questioning. I left. I went on a long car trip after this - at which we realized something was very, very wrong. The car kept making scraping noises under us which was scary! We checked under the car but didn't notice anything until we were able to stop at a different Jiffy Lube. We weren't able to get across the grate inside. They told us our bottom plate was messed up and that someone at the previous Jiffy Lube must've FORGOTTEN TO TIGHTEN THE BOLTS. They were unable to do anything. We stopped by a Honda dealership who told us there was NO WAY the bolts could've "just fallen out" and that the replacement for the bottom plate was $400! Not even mentioning the labor! I submitted a complaint to corporate in May, to which I received no response for over two weeks - ok, I guess they don't want to claim responsibility for their error? - to which I submitted a SECOND complaint in July asking them to follow up. They sent me a generic email stating that they'll "get back to me" to which I respond again, the next week, to receive the same email. I reached out again, today, in DECEMBER - 6 months later and received the same generic email. I would like the bottom plate replaced as there's no way to repair it and a REFUND!

  Business response

  01/14/2022

  Business Response /* (1000, 5, 2021/12/03) */ This complaint has been submitted for review. We will follow up accordingly.

• Initial Complaint

  11/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My car was not inspected, I took it to jiffylube for an inspection. The car is registered at my permanent address in Schuylkill county, but I was in the area for work and did not want to knowingly drive an uninspected car. JiffyLube told me I could not pass inspection until the check engine light was off. I agreed to pay for whatever needed to be done to get the check engine light off. I told them when I ran the code, the coolant valve was stuck open. They estimated it would be a $250 fix to which I agreed. My car had not ever broken down before this. After having it fixed by JiffyLube, it overheated the next day. I brought it back to Jiffylube and they told me they were unsure what was wrong with it and to park it so they could come take a look. I asked if I could go home with my boyfriend and leave the car overnight. They agreed. As we were pulling away from the lot, the technician ran up to our car and told us he was not going to fix the issues. He said to just take the car. My boyfriend and I contemplated junking it. My boyfriend got in the Aveo to drive it home. Th technician texted me and told me not to junk the car and offered me $500 to buy it. I told him I was unsure and would have to think about it. While driving the car home, it began to overheat again. My boyfriend parked it on a backstreet in Manayunk. We called Our insurance company, Progressive, and they said they would tow it to a local Pep Boys. We left the keys in the car for the towing company and went home in the other car. My denial letter states I did not follow the warranty, but this is incorrect as I had brought the car to Jiffylube as an attempt to have it fixed, they refused to fix it. It also states the car had no coolant when I brought it. The car was running below the recommended temperature as a result of the coolant valve being stuck open, it had never overheated before the services from Jiffylube.

  Business response

  02/01/2022

  Business Response /* (1000, 5, 2021/12/02) */ Please see attached letter communicated on this complaint. We consider this matter closed. Consumer Response /* (3000, 7, 2021/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The car did have coolant when I brought it to Jiffy Lube, it was running cooler than it should. I could not receive approval to get my car fixed elsewhere, the service center refused to look at my car. They just offered to buy it from me. It is not fair that I have evidence they broke the car and they refused to fix it, most likely because they know they broke it, and I get punished.

• Initial Complaint

  11/22/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Dec. 5, 2020, I visited this Jiffy Lube location to get my car's coolant flushed and re-filled and to have the cabin air filter replaced. The coolant exchange went well but there were problems with the cabin air filter replacement. Due to COVID, customers had to sit in their cars or stand outside; the typical waiting room cubicle was off-limits to everyone but employees. It was cold outside that day. The technician who worked inside my car spent the best part of an hour with little success. He muttered under his breath a lot and he conferred multiple times with his co-workers in the off-limits to customers cubicle. The only thing I remember him telling me is that cars like mine are why mechanics hate vehicle engineers. After I left, I noticed a part dangling under the glovebox. I didn't learn until August 2021 (I haven't driven much during the pandemic) that the part is the passenger knee airbag that has been dangling and is now triggering warnings when I carry a front passenger.

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/11/23) */ Please see attached letter communicated to Mr. ********.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩