Business ProfileforMichaels Stores, Inc.

While the staff at my local Michaels store is amazing, the corporate handling of their credit card services has been a nightmare. I signed up for a Michael's credit card in-store and was told it would be mailed to my home. After three weeks, the card still hadnt arrived, so I called to check. I was able to pay my bill using my social security number, but they had to cancel the missing card and issue a replacement.Three more weeks passed, and I still hadnt received the new card. When I called customer service again, I was asked to provide all my previous addresses, even addresses from decades ago. After listing every street Id lived on, I was finally told that my card had been sent somewhere else. When I asked where, I was informed that, due to "customer security," they couldnt tell me where my card was mailedeven though its MY card!This lack of transparency felt absurd and infuriating, especially when I was told that I might have "forgotten" my own address history. I was also cut off multiple times during the call, which only added to the frustration. When I requested the corporate number, the representative initially claimed I was already speaking to the right place. It took some insistenceand a quick online search of my ownto finally get the actual corporate contact.A customer service representative unable to resolve an issue for over a month should readily provide corporate contact information. The fact that my card was mistakenly mailed to an unknown address and that customer service was reluctant to help me verify or correct the situation is genuinely alarming. Eventually, she updated my address in the system after claiming **** doesnt deliver to itsomething I know isnt true.Its unsettling to know that my credit card was sent to a mystery address, and despite all my efforts, I was denied the information I needed to protect my own financial security.