ComplaintsforBluefire Insurance
Insurance Agency
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had an accident on September 1st, 2024. I filed the claim after I received more information from the person whose car I hit. He wants to take his car into the shop and he is patiently waiting for insurance to handle it, but he will sue us if the insurance does not communicate what will be covered. I get no answer other than it has been handed over to a supervisor. I sent all the documents when initially filling the claim, but then they asked me to file them again. I need help **** getting this claim to go through the insurance. It is not fair to the person I hit that he has to wait to repair his car.Business response
10/28/2024
Thank you for your patience as we investigated the coverage on your policy. We have issued the payment to the claimant party.Customer response
10/28/2024
I am rejecting this response because: The person who I hit is not at all satisfied with the amount given as the estimate on the repair is over $5000 and the insurance company is only paying out $818. I am now at risk for a lawsuit and I have been paying for insurance...for what? To get a lawsuit?Business response
10/28/2024
The supplement process has been explained and is included on the estimate. The vehicle owner needs to take the vehicle to a body shop for repairs and the shop can submit a supplement once the vehicle is at the shop.Initial Complaint
10/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Frustrated with Bluefire Insurances Lack of Response Im beyond frustrated with the way my repair claim has been handled by Bluefire Insurance. Its been over 35 phone calls, and I still havent received a single call back from ****** **********, the representative who was supposed to handle my vehicles repair claim. Ive been left completely in the dark about the entire processno updates, no explanations, *********** is this kind of service acceptable? Ive done my part by reaching out repeatedly, but it seems like Bluefire Insurance has no interest in helping their customers once theyve got the premium payments.If youre considering this company for your insurance needs, think twice! The lack of communication and support when you actually need it is unacceptable.Business response
10/24/2024
We apologize for any delays in response. The adjuster has been in contact to explain the supplement process.Initial Complaint
10/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bluefire Insurance refuses to pay out claim on my daughters vehicle which got hit and run?! the deductible is a $1,000.00 !!So my complaint is that she had full coverage! and since they dont have proof that car was brand new, and the insurance lady that I sent the pictures to did not load up too my policy,&& she dont work there no more! I thought i emailed them to her but no I text them to her. But again since they dont have any pics of the car!.., now they want to do TRIPLE THE DEDUCTIBLE AND MAKE IT $3,000.00!!! My daughter has sent them the pics of the car before it was wreck but of course they will not accept them bc it did not come from the INSURANCE PPL!! I pay my daughters insurance she is a single mom that has had 2 kidney TRANSPLANTS and she needs to have a surgery that she needs before her kidney fails AGAIN SHE DID NOT HAVE INSURANCE FOR THIS SOHER ** WILL DO IT FOR FREE BLESS HIM????????So I which theses insurance ppl WILL BE THAT KIND AND GO WITH THE **** OF THE CAR WE HAVE SENT THEM!!! TXOP0069393 (MAYBE I NEED TO GET A LAWYER??)Business response
10/22/2024
This policy has a triple deductible if inception photos of the insured vehicle are not provided. The adjuster contacted the named insured to inform them that we do not have inception photos of the insured vehicle so the triple deductible would apply. Mrs. ***** informed us that the inspection photos were sent to the agent and the adjuster advised that we do not have record of receipt. Mrs. ***** advised that the agent that received the photos was no longer with the agency.
Our underwriting department verified hat we never received the inception photos of the insured vehicle,. We received a call from Mrs. ****** and asked for the original email containing the photos of the vehicle that was sent to the agent so that we could review, however, Mrs. ****** informed us that they no longer had that original outbound email. Since we did not receive the inception photos or proof that the photos were provided at policy inception, the triple deductible applies.
After receiving this BBB Complaint, the handling adjuster explained the aforementioned enforcement in greater detail to Mrs. ******* She has stated that she understood.Initial Complaint
10/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 29, I was involved in an auto accident with a person who was insured by Bluefire Insurance. My vehicle entered the collision shop at the beginning of August and by mid-August, my vehicle was deemed a total loss. An actual person had not inspected my vehicle aside from the technician at the collision center. I began working with a loss adjuster around August 20 and upon reviewing the estimate for my vehicle, there were discrepancies that I was fighting. The adjuster I was working with stopped answering email correspondence after August 21. I called and spoke to someone around the middle of September, yet another new insurance adjuster and began the process over. She told me that if I disagreed with the estimate for my vehicle, that I needed to do my own comps and email that to their agency. Those comps were completed and I emailed those over on 9/24. I never received a response. I called again on October 11 and was transferred to the claims supervisor, **** *******. I left a voicemail for him to call me back and I have not heard anything from the company.Business response
10/22/2024
We apologize for any delays in the resolution of your claim. Once the required paperwork is returned we will issued payment.Initial Complaint
10/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A lady cut me off and hit my truck. I filed with my ************************************************ claim # TXOA24-0009663, and have yet to be contacted by anyone at Bluefire. My insurance company, ********, claim # **********, has reached out to Bluefire as well and has not been able to speak to anyone. I finally called Bluefire's customer service line and was told that there was a new agent, was given the new agents phone number and of course was only able to leave a message. Have not heard from Bluefire at all.Business response
10/15/2024
We apologize for any inconvenience while we investigated the claim. There is not an active policy for this loss. A coverage denial letter has been mailed.Initial Complaint
10/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I filed a claim less than a week after my accident occurred in June of 2024. I was told that my claim was approved and was given instructions to send info to the ********* and that my claim would be closed shortly after. It has been months and I have not recieved any responses to calls or emails. I just want to close this claim and get on with my life. No one has reached out to me so that I can pay my deductible. I have gap insurance through my car dealership and they're waiting and calling me everyday so that they can also pay off what insurance hasn't covered. I told them in an email that I would be reaching out to you guys if I didn't recieve a response, but that didn't do anything.Business response
10/15/2024
Please provide your claim or policy number.Customer response
10/15/2024
I have reviewed the business’ response and accept this resolution.
704157914CACF
Initial Complaint
10/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle (unit3 on report provided) was involved in a car accident that was the fault of (vehicle 1 in report provided) Bluefire Insurances client. I have been in contact with the insurance carrier and provided multiple emails with details and pictures on my vehicle that was extremely damaged. Bluefire responded at the beginning of the accident claim but has not responded in over 4 weeks when they realized it was their clients fault and had to repair my vehicle. The claim occurred in September 6, 2024 Claim number is A0000973545. My insurance is not able to get thru to the claims adjuster or anyone to assist in claims. When they hear one is calling in regards to claims, they put you in a dead silence until you hang up phone. This has been everyday since accident they I have tried to reach Bluefire. Sometimes they will connection to a person who has automatic voice mail. Will not return calls or emails. The insurance adjuster is ***** *****. His email **************************************** The damage is extensive to the vehicle in which I can afford to fix. My insurance deductible is very high therefore I can not fix due to financial costs and financial burden. I am asking that Bluefire take responsibility and pay for the damages that have occurred due to their clients fault.Business response
10/09/2024
We have reviewed the complaint submitted by Ms. Middleton. Our coverage investigation has been resolved and liability was accepted. The total property damage exceeds our policy limits, therefore the claim was transferred to our Excess department to secure the damages and releases from all parties. We spoke with Ms. Middleton to advise of our limit issue, explain the pro-rata process, and to advise of her option to pursue through her carrier if she prefers.Initial Complaint
09/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
They charge you twice to renew this is criminalInitial Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I pay for full coverage insurance with Bluefire Insurance. I was in a tornado in ******, ** on May 22nd and my vehicle has tremendous hail damage and was deemed a total loss. Bluefire refuses to send payment even though it's been considered a total loss. They are impossible to get through to and my adjustor ****** ********** never returns my phone calls.Business response
09/24/2024
Please provide proof of repair from the prior claim that you had in 2022 with very similar damage.Customer response
09/24/2024
I am rejecting this response because: I already told you I do not have proof of repairs. The damages from 2022 are insignificant compared to the ones from when I was in a tornado in May. The damages were around $6,000 then, and are $16,000 now. So subtract the difference and that's still $10,000 worth of damages that you are not willing to cover even though I have full coverage insurance. Please do the right thing and compensate for my vehicle since I pay you monthly. This is wrong on every level!! And I will not stop until it's made right even if I have to take legal action.Business response
09/26/2024
The adjuster has left you a message to explain. At this point, the current damages less the prior damages are less than your deductible.Customer response
09/26/2024
I am rejecting this response because: This makes absolutely no sense. I took it to the repair shop, International Collision in ******* already and the estimate to repair damages was over $16,000. They deemed my Tahoe a total loss. The estimate from Progressive in 2022 was around $6,000. How in the h*** are you getting the supplement as $700? You're telling me to take it back to the repair shop to get it supplemented but I already did that months ago. Are you not able to look at that and see? This is absolutely ridiculous and I am exhausted from dealing with you all. Just do the right thing and stop being frauds. I was in a literal tornado. The repairs were supposed to cost over $16,000. The estimate from progressive was $6,000. That's around a $10,000 difference. So how are you coming up with this $700?Initial Complaint
09/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Sept6Th about 5:30pm the person with Bluefire Insurance hit the back of my car I have started a claim and sent pictures on 9/12 the E-mail said I would be contacted with an estimate .Well its been a week and when I call all I get is a run around no one can answer any questions I want my car fixed this guy ran in to the back of my car can anyone help me ? The ****** police came to the scene and Told me that he did not need my insurance because I was NOT at fault Also when I called today 9/19 and spoke to guy named ******* he told me he could not give the phone number and name of a supervisor for me to talk to and I asked a lot of times for this info on our phone callBusiness response
09/24/2024
Please provide your claim number.Customer response
09/24/2024
TXOA24-0009205-2
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
252 total complaints in the last 3 years.
109 complaints closed in the last 12 months.