ComplaintsforBluefire Insurance
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Complaint Details
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Initial Complaint
01/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My vehicle was hit by a driver that has BlueFire Insurance on Dec. 11, 2021. This person was at fault & the police accident report states it. I have contacted BlueFire Ins. & my insurance ***** has too in reference to getting my car repaired. The BlueFire claim # is ************* & the driver's policy # is *********** The adjuster's name is James E***** & his # is*************. The adjuster spoke with me once a few weeks ago & said that they were investigating the accident even after receiving the police accident report. I have tried calling him again to no avail. He will not return ***** a call or myself. My car has been at the repair shop ******** since the accident & I can not drive it. It is now Jan. 13, 2022 & still no one from BlueFire Ins. is contacting me. The repair shop doesn't have a clue to what BlueFire Ins. will do in regards to the repair. I am emotionally drained from this run around with BlueFire Insurance. I just would like my car repaired by them. THIS COMPANY SHOULD BE OUT OF BUSINESS!!! THEY HAVE TOO MANY COMPLAINTS AGAINST THEM!!Business response
02/23/2022
Business Response /* (1000, 5, 2022/01/21) */ We apologize for any inconvenience that you have experienced. The claims supervisor has been in contact to explain the liability denial. Consumer Response /* (3000, 7, 2022/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from BlueFire Insurance because if I had not contacted BBB, I do not believe that I would have gotten a response from BlueFire Insurance. "We apologize for any inconvenience that you have experienced," is a response that businesses normally use to pretend that they care about the customer. Customers like myself do not believe that businesses that exemplifies these qualities are sincere and truthful. This type of behavior is not acceptable. If this behavior of not returning phone calls or whatever was done by myself, BlueFire Insurance would not be satisfied with my conduct. Furthermore, I do not agree with BlueFire Insurance decision, but it is what it is. Business Response /* (4000, 9, 2022/01/25) */ Thank you for escalating your concerns. We have addressed this situation internally. Consumer Response /* (4200, 11, 2022/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept any of BlueFire Insurance responses. BBB there will not be a resolution with this case! I still unsatisfied with BlueFire Insurance, but you may go ahead and close out this case.Initial Complaint
01/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a total loss claim with the company that has not been completely paid out. A partial payment check has been sent with a request for signed Power of Attorney form and title. I've submitted the requested information but forgot to sign the title. I've been trying to reach my total loss adjuster Joseph H*** rook for almost a month with no response. I need this claim over and done with. This has been a huge hinderence on me. I need to know do I need to come to Baton Rouge to sign the title or what? What is my next step? I've never worked with an insurance provider that is so slow in their response. This is what happens when you use off brand insurance companies.Business response
02/25/2022
Business Response /* (1000, 5, 2022/01/31) */ We apologize for any inconvenience that you have experienced. Thank you for providing the additional information. The adjuster was in contact to review the payment.Initial Complaint
12/05/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Claim# MSI-XXXXXXX-XX I got into a car accident on 9/30/21. the person that hit me is insured with blue fire insurance. I have not been able to reach my adjuster Keshun ***** after our conversation about her finished with the estimate for my damaged vehicle. I have also not received any updates from my bodily injury adjuster Elizabeth ******** After giving my statements about neck and shoulder injury and missing work and submitting the invoices from the hospital I have not received any response. I was told that there was an ongoing investigation with coverage but it just does not make sense why an investigation is still on going for 3 weeks when the person that was insured with blue fire insurance called them in front of me to confirm that their policy number matches with what they have.Business response
02/09/2022
Business Response /* (1000, 6, 2021/12/21) */ We apologize for any inconvenience that you have experienced during the investigation of this claim.
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Contact Information
Customer Complaints Summary
252 total complaints in the last 3 years.
109 complaints closed in the last 12 months.