ComplaintsforExeter Finance Corp

• Initial Complaint

  02/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  on 10/10/21 I ****** ****** sent a letter regarding a collection/chargeoff for exeter finance llc. To date, over 60 days later I have yet to receive the items i requested for the validation of such said accounts. This derogator item is adversely affecting my credit report and costing me to miss out on opportunities This is not a regular dispute I have filed a complaint with the federal trade commission and the CFPB as well since i have not received what was requested.

  Business response

  03/14/2022

  Business Response /* (1000, 5, 2022/02/21) */ February 21, 2021 Better Business Bureau of Metropolitan Dallas, Inc. 1601 Elm Street Ste. 3838 Dallas, Texas 75201 RE: ****** ****** - Case # XXXXXXXX To Whom It May Concern: On February 10, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ****** ****** for the opportunity to address the concerns regarding the credit reporting of the account. Exeter has thoroughly investigated the complaint and made the following determination. Exeter responded to previous complaints filed by ****** ****** with the BBB regarding the same/similar issues presented in this complaint. As stated in Exeter's response to the BBB dated September 10, 2021, and December 8, 2021, ****** ******'s vehicle was sold at auction on June 2, 2020, as the result of an involuntary repossession. The auction proceeds were applied to the account after the sale. On June 5, 2020, ****** ****** was sent an Explanation of Calculation and Surplus or Deficiency advising him of the deficiency balance for which he is responsible for after the sale of the vehicle. As of October 7, 2021, the account was sold to NCB Management Services, Inc. ("NCB"). The account was reported to the credit reporting agencies ("CRAs") as sold and was closed by Exeter with a zero balance. Exeter does not delete tradelines on accounts that are sold, paid, or settled in full. We are unable to substantiate the claims presented in this complaint of any violations by Exeter, as such, no adjustments are necessary to ****** ******'s credit file. Under a separate letter, Exeter is sending ****** ****** a copy of the executed Contract and a Statement of Account showing all account activity through February 15, 2022. Exeter considers both documents to be sufficient validation of debt, no other documents will be provided. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. For any questions about these or any other concerns, we encourage ****** ****** to contact the Office of the President at XXX-XXX-XXXX. Sincerely, Office of the President Exeter Finance

• Initial Complaint

  01/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid off my vehicle loan (Account: XXXXXXX) in early December. I never received my title as the owner of the vehicle. I contacted NV DMV to see if they had a record of it and they do. However, they let me know the title was sent to my bank, Navy Federal Credit Union, in Virginia. Why? They were merely the bank that issued the check, not the account holder for the checking account it was drawn on! Now, to get a duplicate title without waiting the normal 2-3 months I have spent $80 on expedited service from the DMV and an additional $53 for a notary. This is an expense of $133 solely because Exeter Finance sent my title to the wrong place and refuses to send a copy to me.

  Business response

  04/05/2022

  Business Response /* (1000, 5, 2022/02/08) */ February 8, 2022 Better Business Bureau of Metropolitan Dallas, Inc. 1601 Elm Street Ste. 3838 Dallas, Texas 75201 RE: ******** ********** Case # XXXXXXXX To Whom It May Concern: On January 28, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ******** ********** for the opportunity to address their concerns regarding release of the title. Exeter has thoroughly investigated the complaint and made the following determination. On September 28, 2018, ******** ********** signed a Retail Installment Sales Contract ("Contract") for the purchase of a vehicle from CarMax-Las Vegas, which assigned the Contract to Exeter. The Contract payment schedule provided for 72 monthly payments of $281.29 beginning November 12, 2018. There were a total of 36 payments made to the account prior to the account being paid in full on December 14, 2021. Regarding the release of the title, on January 12, 2022, Exeter completed the electronic title release with the Nevada Department of Motor Vehicles ("DMV"). Due to an error on Exeter's behalf, the DMV was instructed to release the paper title to Navy Federal Credit union, rather than being sent directly to ******** **********. On January 31, 2022, Exeter confirmed with a title specialist at Navy Federal Credit Union that they did receive the paper title from the Nevada DMV. The title specialist was instructed to mail the paper title to Exeter. Once Exeter receives the paper title from Navy Federal Credit Union, it will be overnighted via Fed-Ex to ******** **********'s address on file. Exeter would like to apologize to ******** ********** for any inconvenience this may have caused with the delay in receiving the paper title. Regarding the request for a duplicate title, ******** ********** was advised to send in proof of any out-of-pocket expenses they incurred for having to request a duplicate title from the Nevada DMV. The requested information can be emailed to ***@Exeterfinance.com. Once the proof is received Exeter will research further and provide a resolution. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If ******** ********** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at XXX-XXX-XXXX. Sincerely, Office of the President Exeter Finance Consumer Response /* (3000, 11, 2022/03/04) */ I have previously filed a complaint about this finance company. This is a follow up complaint. I paid off my car with a bill pay check from Navy Federal Credit Union. The check was clearly from me with my account information. Rather than releasing the title to me it was released to Navy Federal. Of course, they had no interest in the vehicle and had no idea why they received the title. I tried contacting Exeter Finance several times and was told several times that the title was released to Navy Federal because the check came from them. But it was a Bill Pay check with MY information, not a Navy Federal payment. I filed a complaint with your organization. I requested a duplicate title from Nevada DMV which cost a total of $122.77. Exeter's Office of the President (OOP) reached out and offered to reimburse the amount I had to spend. However, they also found the misrouted title and sent a corrected one to me. ****** over a week after I had received the duplicate from Nevada DMV. I sent all the receipts to the OOP to be reimbursed for their error. Today I received an email stating "After further review, Exeter's records indicate you were advised that once the title was received from Navy Federal CU, we would send the title to you and pay for the Fed Ex overnight to expedite the delivery. Therefore, we will not reimburse you for any additional cost that you incurred for requesting a duplicate title." They made the mistake. I needed my title. I incurred the expense of getting said title in a timely manner. Their actions after the fact should make no difference in my right to reimbursement. Business Response /* (4000, 13, 2022/03/08) */ March 8, 2022 Better Business Bureau of Metropolitan Dallas, Inc. 1601 Elm Street Ste. 3838 Dallas, Texas XXXXX RE: ******** ********** Case # XXXXXXXX To Whom It *** Concern: On March 7, 2022, Exeter Finance LLC ("Exeter") received notice that ******** ********** ("**********") had additional concerns that they wanted to bring to Exeter's attention regarding the complaint filed through the Better Business Bureau on January 28, 2022, regarding release of the title. While we regret that ********** is not satisfied with Exeter's response, we believe that their concerns have been fully addressed regarding release of the title. On March 3, 2022, Exeter responded to **********'s follow up email advising after further review, Exeter's records indicate they were advised that once the title was received from Navy Federal CU, we would send the title to them and pay for the Fed Ex overnight to expedite the delivery. Therefore, we will not reimburse ********** for any additional cost that they incurred for requesting a duplicate title. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If ********** has any questions about these or any other concerns, we encourage them to contact us at XXX-XXX-XXXX. Sincerely, Office of the President Exeter Finance Consumer Response /* (4200, 15, 2022/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Exeter, in their response to my follow up complaint, freely admits to not sending me the title in a timely manner. In point of fact, I tried to obtain the title from them with calls to their Customer Service and was told no at least 3 times. It was only after I was contacted by the "OOP" that they admitted the error and asked me to submit the proof of expenses to acquire the duplicate title. This I did as soon as the two checks to Nevada DMV cleared my bank account. Regardless of Exeter sending me the title I had already paid for the duplicate in order to trade in the Hyundai for another vehicle. Time was of the essence in order to obtain the vehicle I was purchasing. Therefore, due to the inconvenience and poor customer service, not to mention the supremely stupid error in the first place, I would like to be reimbursed for my expenses. Business Response /* (4000, 18, 2022/03/16) */ March 16, 2022 Better Business Bureau of Metropolitan Dallas, Inc. 1601 Elm Street Ste. 3838 Dallas, Texas 75201 RE: ******** ********** Case # XXXXXXXX To Whom It *** Concern: On March 16, 2022, Exeter Finance LLC ("Exeter") received notice that ******** ********** ("**********") has additional concerns regarding our response to their complaint submitted on January 28, 2022 (Case# XXXXXXXX). Exeter would like to thank ********** for the opportunity to address their concerns regarding the release of the title and for reimbursement. Exeter has thoroughly investigated the complaint and made the following determination. In Exeter's previous response to the Better Business Bureau, we confirmed that ********** was advised to send in proof of any out-of-pocket expenses incurred for having to request a duplicate title from the Nevada DMV, and that once the proof is received Exeter would research further and provide a resolution. Upon receipt of proof of out-of-pocket expenses, Exeter's records were reviewed, and ********** was advised that once the title was received from Navy Federal CU, Exeter would send the title and pay for the Fed-Ex overnight to expedite the delivery. Therefore, Exeter will not reimburse ********** for any additional cost they incurred for requesting a duplicate title. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If ********** has any additional questions about our response, we encourage them to contact the Office of the President at (XXX) XXX-XXXX. Sincerely, Office of the President Exeter Finance Consumer Response /* (4200, 20, 2022/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, Exeter made the error. They did not get the title to me in a timely manner. It is obvious that they are refusing to take responsibility for the poor employee training. It should have been obvious that the check was in MY name and had MY account number on it and that it was NOT a Navy Federal Credit Union check. Had they handled this properly I would not have had to spend over $100 to get an expedited duplicate title from the Nevada DMV. Exeter did not send me the corrected title until a week AFTER I received the duplicate from Nevada DMV.

• Initial Complaint

  12/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I called Exeter to get a payoff which was good to future date. I got a money order for that amount, mailed it to them priority mail because they can't do ACH for that high of an amount. They received it and sent me a gmail stating it was paid in full. So in checking my credit report report I noticed two late charges Dec 6 and Dec 16. I called the toll free number and was told it wasn't paid off but they did receive my. Money order and that was interest accrued from the time money was on its way down there. It should not have been reported to my credit when I was told it was paid in full. They never ever contacted me about a balance which there should NOT be any balance.

  Business response

  02/10/2022

  Business Response<*b> ** (1000, 5, 2021*12*28) ** December 28, 2021 Better Business Bureau of Metropolitan Dallas, Inc. 1601 Elm Street Ste. 3838 Dallas, Texas XXXXX RE: **** ***********- Case # XXXXXXXX To Whom It *** Concern: On December 17, 2021, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau ("BBB"). Exeter would like to thank **** *********** for the opportunity to address these concerns regarding the credit reporting and balance owed and has thoroughly investigated this complaint and made the following determination. On August 15, 2019, **** *********** signed a Retail Installment Contract ("Contract") for the purchase of a vehicle with Pioneer Chevrolet Cadillac, which assigned the Contract to Exeter. The Contract payment schedule provided for 72 monthly payments of $484.59 beginning on September 29, 2019. There have been 25 payments made on the account. Of the 25 payments, 13 payments have been received between 30-60 days past due. In addition to the late payments received, there have been five payment extensions processed on the account at **** ***********'s request. Regarding the credit reporting and balance owed, Exeter's records indicate that a late fee was added on October 9, 2021 and November 8, 2021, both in accordance with the Contract terms, in the amount of $20.00. To date, there has not been any additional late fee charged, as stated in the complaint. In addition, Exeter has not submitted the current month of December 2021 reporting to the credit reporting agencies. As such, we are unable to substantiate the claim that the December 2021 payment is reporting as delinquent. On November 13, 2021, **** *********** called Exeter to request a payoff. The customer service agent (CSA) provided a payoff of $18,195.97, good through November 28, 2021. The September 29, 2021 payment was reported delinquent to the credit reporting agencies (CRAs) on October 31, 2021. On December 2, 2021, Exeter received a payment in the amount of $18,000.00, however, this did not pay off the account. After careful review of our records, it has been confirmed that all information reporting to the credit bureaus is accurate, as such no credit adjustments are warranted. On December 17, 2021, **** *********** called Exeter to inquire about the status of the account and obtain another payoff quote. The CSA provided a payoff quote of $247.65 good through January 1, 2022. To amicably resolve this complaint, on December 23, 2021, Exeter waived the remaining balance of $247.65. The account will be reported to the CRAs as paid in full. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If there are any additional questions about our response, we encourage please contact the Office of the President at (XXX) XXX-XXXX. Sincerely, Office of the President Exeter Finance Consumer Response<*b> ** (2000, 7, 2022*01*04) ** I agree.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Before November 16th I made a call into Exeter (which I legally recorded) & asked the agent how to pay towards the principal balance of my car loan. She told me that there was no way I could pay towards my principal balance. Then on 12/11/21 I called again because my mailed statement was stating different amount for my payment and balance than my online statement. I spoke to a different agent and in the midst of our convo. he stated that I could call into an agent to pay towards the principal balance, that I would just have to say it's towards the principal. On 12/13/21 I called in again to make said payment with another agent. I paid total $400, I wanted $257.05 towards my typical payment & the agent told me that the remaining $142.95 would be put towards principal. She took my payment & after said she needed to put the $142.95 towards principal. She came back on & told me that she couldn't & I had to call back in the next day & tell them to put the $142.95 towards the principal. I called in on 12/14/21, got another agent & he told me that $185.24 was automatically put towards interest & that $214.76 was put towards the principal balance. This company does not provide a full statement online. Customers can't see any interest accrued. All that's visible is the basic monthly payment. All of the agents have given false info and the first one blatantly lied. These business practices are not in line with regulations. Therefore, I am reporting them to BBB to get these issues resolved & to have to necessary actions taken against them.

  Business response

  02/21/2022

  Business Response /* (1000, 5, 2021/12/28) */ December 28, 2021 Better Business Bureau of Metropolitan Dallas, Inc. 1601 Elm Street Ste. 3838 Dallas, Texas 75201 RE: **** ***** Case # XXXXXXXX To Whom It May Concern: On December 16, 2021, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank **** ***** for the opportunity to address their concerns regarding payment allocations. Exeter has thoroughly investigated the complaint and made the following determination. On October 2, 2021, **** ***** signed a Retail Installment Sales Contract ("Contract") for the purchase of a vehicle from Wright Automotive Group, which assigned the Contract to Exeter. The Contract payment schedule provided for 72 monthly payments of $257.05 beginning November 16, 2021. There has been a total of two payments received on the account, which both posted as paid current. Regarding the payment allocations, please note that this is a simple interest account, as set forth in the Contract, which means interest accrues daily and must be collected first out of each payment received. Exeter applies all payments received as follows: first to earned and unpaid interest, second to principal, and third to other amounts owed under the Contract (e.g., late fees). Late payments, partial payments, and extensions will impact the amount of interest accruing on the outstanding principal balance. Exeter's records were reviewed, and it was determined that all payments received have been allocated properly to the account. Under a separate letter, Exeter is sending **** ***** a copy of the executed Contract and a Statement of Account, showing all account activity through December 20, 2021. Also included, is a Simple Interest Tool that may help to better understand how interest is calculated and how late payments and partial payments affect the amount of interest paid over the life of the account. Regarding **** *****'s claim of misinformation, Exeter's records were reviewed and we cannot substantiate their claim of Exeter agents providing them false or misleading information. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If **** ***** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at 877-877-4943. Sincerely, Office of the President Exeter Finance Consumer Response /* (3000, 12, 2022/01/11) */ ***Document Attached*** I do not accept the response from this company. Once again this company is falsifying information. I spoke with 4 agents total that all told me different things regarding payments and principal balance. The second agent I spoke with claimed to me on the call that memos from the previous agent, along with my factual and recorded recollection of the first conversation needed to be investigated by upper management because what the previous agent told me was false information. I was also told by the second and last agents that someone from management would be calling me regarding the misinformation and that they would be memo if the account. I still have not received a call. Their "explanation" also does not address the fact that my online statement was different from my mailed statement for December. Which means one of the statements was inaccurate, which is also false information. I am submitting the January 2022 statement from mail and online to show they are also different from each other. As well as a photo of my payment history from online that is missing my $300 payment from November 2021. Business Response /* (4000, 14, 2022/01/19) */ January 19, 2022 Better Business Bureau of Metropolitan Dallas, Inc. 1601 Elm Street Ste. 3838 Dallas, Texas 75201 RE: **** ***** Case # XXXXXXXX To Whom It May Concern: On January 13, 2022, Exeter Finance LLC ("Exeter") received notice that **** ***** had additional concerns that they wanted to bring to Exeter's attention regarding the complaint filed through the Better Business Bureau on December 16, 2021, regarding an unauthorized payment. While we regret that **** ***** is not satisfied with Exeter's response, we believe that their concerns have been fully addressed regarding the allocation of payments. Exeter advised in our initial response that this is a simple interest account, as set forth in the Contract, which means interest accrues daily and must be collected first out of each payment received. Exeter applies all payments received as follows: first to earned and unpaid interest, second to principal, and third to other amounts owed under the Contract (e.g., late fees). Late payments, partial payments, and extensions will impact the amount of interest accruing on the outstanding principal balance. Exeter's records were reviewed, and it was determined that all payments received have been allocated properly to the account. Regarding **** *****'s claim of being provided inaccurate information, Exeter's phone records were reviewed, and we cannot substantiate the claim of any customer service agents providing any inaccurate information. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If **** ***** has any questions about these or any other concerns, we encourage them to contact us at 877-877-4943. Sincerely, Office of the President Exeter Finance

• Initial Complaint

  12/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle in Oct 2020, Exeter finance is the lending company. After talking with a financial advisor on Dec 3, 2021 there are several MAJOR discrepancies with my loan. One my initial interest rate was %18 as of TODAY Dec 3, 2021 it is mysteriously now %19.22 peacent. It was changed without ANY notice to me. Second, My total loan amount was for $31, 851....As of TODAY Dec 3, 2021 my total amount owed is $31,023.98!!!!!! How is it that only $828 has gone to my principle after a year of ownership???? I want answers and I will be following up with legal representation, I want answers?

  Business response

  01/19/2022

  Business Response /* (1000, 5, 2021/12/13) */ December 13, 2021 Better Business Bureau of Metropolitan Dallas, Inc. **** *** Street Ste. **** Dallas, Texas XXXXX RE: ****** *******- Case # XXXXXXXX To Whom It May Concern: On December 7, 2021, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau ("BBB"). Exeter would like to thank ****** ******* for the opportunity to address these concerns regarding the loan balance and interest rate. We have thoroughly investigated the complaint and made the following determination. On November 5, 2020, **** ******* and ****** ******* signed a Retail Installment Contract ("Contract") for the purchase of a vehicle with Universal Toyota, which assigned the Contract to Exeter. The payment schedule provided for 72 monthly payments of $754.58 beginning December 20, 2020. There has been a total of nine payments received. Of the nine payments received, one payment was received between 30-60 days past due, two payments have been received between 60-90 days past due, and one payment was received 90 days or more past due. In addition to the late payments, two payment extensions have been processed at ****** *******'s request. Regarding the claim of the interest rate changing, per the signed Contract, the Annual Percentage Rate ("APR") is 19.22 % and has not changed. The original amount financed was $31,851.01. This is a simple interest account which means interest accrues daily. In accordance with the Contract, payments completed on the account are applied as follows; first to the earned and unpaid part of the finance charge, second to the Amount Financed, finally, if applicable, to the other amounts owed under the Contract. Included in this response is the signed Contract, statement of account showing all activities through December 6, 2021, and a simple interest tool which explains how interest is calculated. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If ****** ******* has any additional questions about our response, we encourage them to contact the Office of the President at (XXX) XXX-XXXX. Sincerely, Office of the President Exeter Finance Consumer Response /* (3000, 7, 2021/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the explanation paperwork on the mail, my question was STILL NOT ANSWERED. Why is it that for 7 months no money has been paid to my principal? Attached is a copy of the paperwork that was sent to me via fedex and it show EXACTLY what I'm filling a complaint about. You literally sat it in my lap (Thank you you made it easy for my lawyer) my 1st payment only $1.91 was paid towards my principal. It says absolutely NOTHING in my contract about Exeter finance picking and choosing how much to apply to my principal. There are TWO outcomes to this situation, number one I use my attorney and I sue exeter for auto dealer fraud and we do it that way. As a disable veteran legal services are free for me so I have no issues going that route. Number two, I am released from this contract and it is reported in good standing with the credit agencies. There are ZERO options besides the two listed and I will not negotiate. Business Response /* (4000, 9, 2021/12/21) */ December 21, 2021 Better Business Bureau of Metropolitan Dallas, Inc. **** *** Street Ste. **** Dallas, Texas XXXXX RE: ****** *******- Case # XXXXXXXX To Whom It May Concern: On December 21, 2021, Exeter Finance LLC ("Exeter") received notice that ****** ******* had additional concerns to bring to Exeter's attention regarding a credit reporting complaint filed through the Better Business Bureau on December 7, 2021. While we regret that ****** ******* is not satisfied with Exeter's response, we believe that all concerns have been fully addressed regarding the loan balance and the interest rate. In our initial response, we advised ****** ******* that the balance is accurate, and the interest rate has not changed. In addition, a copy of the executed Contract, statement of account, and a simple interest tool which explains how payments are applied to the account was sent to ****** *******. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If ****** ******* has any questions about these or any other concerns, please contact us at XXX-XXX-XXXX. Sincerely, Office of the President Exeter Finance Consumer Response /* (4200, 11, 2021/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your simply disregarding the fact that the information and POOR customer service your garbage company provided was WRONG! So I will have my attorney draft up the required paperwork and we can do it my way. You DID NOT answer my question and only 1 payment was late. I have all the required paperwork and as I previously stated I will use that and continue to peruse every avenue until I get the desired outcome. I will CONTINUE to make complaints until I see some action taken and your company accepts responsibility for the in-accurate information.

• Initial Complaint

  12/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My problem is with this company exeter is financed a 2017 terrain for XXXXX dollars. In August of 2020, made payments of 485.34 a month I paid my note on time every month. That's 6794 dollars. When I look at the payoff it says I only paid 2000 dollars. I inbox the company they say that's interest from each payment from every month and it builds interest when your late. I never been late.

  Business response

  02/07/2022

  Business Response /* (1000, 5, 2021/12/13) */ December 13, 2021 Better Business Bureau of Metropolitan Dallas, Inc. 1601 Elm Street Ste. 3838 Dallas, Texas 75201 RE: ***** ****** Case # XXXXXXXX To Whom It May Concern: On December 3, 2021, Exeter Finance ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ***** ****** for the opportunity to address the concerns regarding the loan terms and the allocation of payments. Exeter has thoroughly investigated the complaint and made the following determination. On September 8, 2020, ***** ****** signed a Retail Installment Sale Contract ("Contract") for the purchase of a vehicle with Feldten LLC, which assigned the Contract to Exeter. The Contract payment schedule stated 72 monthly payments of $485.34 beginning October 8, 2020. All required information regarding the terms of the account, including the APR were disclosed on the Contract as required by law. The signed Contract shows that all parties agreed with the terms and conditions stated. The APR charged does not exceed the rate allowed by the state of Michigan in which the account was contracted. Regarding the allocation of payments, this is a simple interest loan which means interest accrues daily and must be collected first out of each payment received. Exeter applies all payments as follows: first to earned and unpaid interest, second to principal, and third to other amounts owed under the Contract (late fees). Late payments, partial payments, and extensions will impact the amount of interest charged. Exeter's records were reviewed, and it was determined that all payments received have been allocated properly. Under a separate cover Exeter will send ***** ****** a copy of the Contract, a Statement of Account showing all account activity through December 5, 2021, and a simple interest tool that will give details of how interest accrues in a simple interest Contract. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If ***** ****** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at 877-877-4943. Sincerely, Office of the President Exeter Finance

• Initial Complaint

  11/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Exeter Finance has REPEATEDLY REPORTED INCORRECT Balances and PAYMENT DATES on my Credit Reports DROPPING MY FICO Scores by 79 POINTS In addition to the $25,000 I paid on the car from Match 2017 to Sept 2021, Exeter Finance was also PAID OFF more than $21,000 on 9/27/21 for the 2015 Hyndai Elantra yet THEY HAVE NOT SENT me a PAID-IN-FUL Letter as of today 11/28/21 which I have REPEATEDLY asked for...Exeter Finance has caused me to develop Severe Health and Mental Issues because of the Derogatory and Incorrect Information they have REPEATEDLY Reported on my Credit Files....Because of their INACCURATE Reporting to the Credit Bureaus which has caused PERMANENT & SEVERE DAMAGE to my Credit Files, Exeter Finance has RUINED my Life PERMANENTLY and my ability to obtain ANY KIND of Credit....THIS IS SUICIDAL!!!!!!!Exeter Finance MUST CORRECT all Inaccurate Reporting on my Credit Files including Balances they claim I owe, Monthly Payments which DOESN'T match the Contractual Agreement, ALL Late Payments they have reported and SEND ME A PAID-IN-FULL Letter that they have been promising me since 9/27/21

  Business response

  12/10/2021

  December 10, 2021
  
  Better Business Bureau of Metropolitan ***********.
  ****************************/>Ste. 3838
  ******, ***** 75201
  
  RE: ******************************* - Case #********
  
  To Whom It May ******************** December 1, 2021, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau ("BBB"). Exeter would like to thank ******************************* for the opportunity to address these concerns regarding the credit reporting and a paid in full letter. Exeter has thoroughly investigated the complaint and made the following determination.
  
  On March 21, 2017, ******************************* and ************ signed a Retail Installment Sale Contract ("Contract") for the purchase of a vehicle with ****************, which assigned the Contract to Exeter. The Contract payment schedule stated 72 monthly payments of $575.05 beginning on April 6,2017.
  
  On September 2, 2021, Exeter received a payment in the amount of $22,092.18, however, this did not satisfy the full balance. A monthly statement, dated September 20, 2021, was sent reflecting a remaining balance due of $428.53 to pay off the account. As a courtesy, Exeter waived the remaining balance on October 1, 2021.
  
  In regard to a paid in full letter, on September 30, 2021, Exeter's records reflect that ******************************* spoke with a customer service agent ("CSA") to request all communication from Exeter cease. As a result, the paid in full letter was not sent to the address on file.
  
  Regarding the credit reporting, Exeter's records reflect that out of the 45 payments made, 14 payments were received between ***** days past due and five payments were received between ***** days past due. After careful research, it has been determined that Exeter's records accurately reflect that the payments were 30 days or more past due when they were received, as such, no adjustments are necessary. Exeter is bound by the Fair Credit Reporting Act which requires all accounts to be reported accurately and factually. Exeter reports to the credit reporting agencies ("CRAs") one time a month. The account will be reported as paid in full as of October 2021.
  
  Under a separate cover, Exeter will include a copy of the signed Contract, the paid in full letter, and a Statement of Account showing all account activity through December 2, 2021.
  
  Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If ******************************* has any additional questions about our response, we encourage her to contact the Office of the President at **************.
  
  Sincerely,
  
  
  
  Office of the President
  Exeter Finance
  

  Customer response

  11/30/2023

  RE: ACCOUNT #************* This LOAN SHARK called EXETER FINANCE continues to report NEGATIVE ITEMS on ALL my Credit Files and that of my daughters even AFTER 3 YEARS of ** PAYING OFF THE ****** CAR. We got rid of that Hyndai Elantra in 2021 and this BLOOD SUCKING COMPANY IS STILL REPORTING derogatory items on my CREDIT REPORTS (Equifax, Transunion and Experian) EXETER FINANCE has repeatedly RUINED my Credit Reports and that of my daughter's from 2017 to now, November 2023 - Years AFTER we bought that car and PAID IT OFF EXETER FINANCE MUST DELETE ALL NEGATIVE ITEMS FROM ALL THE CREDIT BUREAUS EXETER FINANCE HAS VIOLATED EVERY FAIR DEBT REPORTING ACT AND SHOULD BE INVESTIGATED FOR THEIR BAD BUSINESS PRACTICES EXTER FINANCE MUST DELETE ALL NEGATIVE ITEMS ON MY DAUGHTER'S CREDIT REPORTS EXETER FINANCE WAS PAID MORE THAN $26,000 FOR A VEHICLE WHICH WAS WORTH ONLY $10,000 AND THEY HAVE NOT STOPPED REPORTING PAYMENTS AFTER WE PAID OFF THE BALANCE EXETER FINANCE SHOULD BE INVESTIGATED FOR VIOLATING THE FAIR CREDIT REPORTING ACT

  Business response

  12/21/2023

  Better Business Bureau of Metropolitan ******, Inc.
  *************************
  Ste. *************************************
  
  RE:******************************* - Case # ********
  
  To Whom It May ****************** November 30, 2023, Exeter Finance LLC (Exeter) received notice that ******************************* (*******) had additional concerns that they wanted to bring to Exeters attention regarding the complaint filed through the Better Business Bureau on December 1, 2021, regarding an Exeter account. *********************** success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response.
  
  A review of Exeters records indicates an attempt was made to send the Paid in Full Letter (***) to ******* on October 12, 2021.  However, due to the mishandling of the account, ********************** is unable to confirm the *** was mailed. On December 19, 2023, the *** was mailed to Barnetts address on record.
  
  As a creditor, Exeter has an obligation to report its consumers account information in accordance with the guidelines stated in the Fair Credit Reporting Act. Exeters records were reviewed, and we are unable to substantiate the claim presented in this complaint of any violations by Exeter.The information, including delinquent payments reported to ************************* (CRAs) is accurate. Any discrepancies between the information reported by Exeter and what is reflected on Barnetts credit file will need to be addressed by the CRAs directly, as each reporting agency is governed by their own guidelines and procedures. Exeter will not honor your request to remove the valid delinquencies from Barnetts credit file based on the claims presented in this complaint. Exeter
  
  We trust this response answers any questions associated with the complaint. If ******* has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.
  
  Sincerely,
  
  
  
  Office of the President
  Exeter Finance LLC

  Customer response

  12/30/2023

  I am rejecting this response because:   

  Exetrr is in violation of the Fair Credit Reporting Act. They have reported the ** ************************* for Bad Business Practices

  Exeter is complete Fraud and shouldn't be allowed to do Business in any State.They have ruined the Credit Files of many Consumers including my young daughter

  Check out all the Complaints brought forward in ALL the States regarding Exeter Finance 

  They're Loan Shark, Thieves and in Violation of ALL Business Practices.imaginable

  Exeter MUST REMOVE ALL DEROGATORY ITEMS they have reported to the Credit Bureaus. I DO NOT OWE THIS RUBBISH COMPANY A DIME yet THEY CONTINUE TO RUIN ME & DAUGHTER'S CREDIT FILES

  We cannot obtain Credit Lines Because of this ****** COMPANY called EXETER FINANCE. 

  BLOOD SUCKERS WHO RUIN LIVES and CREDITS!. THEY ARE NOT A REPTABLE BUSINESS but a Company which promotes SUICIDES!!! 

  EXETER...PAID OFF THAG ****** HYNDAI I. 2021....It is now 2023, STOP REPORTING NEGATIVE & DEROGATORY ITEMS O.N OUR CREDIT FILES IMMEDIATELY!!!

  REMOVE ALL THOSE NEGATIVE ITEMS NOW

  ALL.OF YOU ARE LIARS AND THIEVES!! I HOPE YOUR COMPANY GOES BANKRUPT FOR TREATING PEOPLE SO BADLY!!!

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩