Business ProfileforSimple Moving Labor

I requested a quote for moving labor and booked services through SML (order#*******). My request stated "I have a lot of boxes and some furniture to get into the house." The items were in two PODS in my driveway. SML estimated the job would take 4 hours. I had to pay upfront on the day of the job for the 4 hours, which came to $842.13. The job ended up only taking 2 hours. SML refunded me only for 1 hour of labor, though, because the paperwork I had to sign stated that a refund of up to 1 hour will be given if the job exceeds the 2 hour minimum but is under the estimated time. When I called the company about this, I told them that it is their job to get the estimated time very close to the actual time it takes. The response I got was that most people like to have their items brought to specific rooms in the house and arranged in specific locations, and that is why the estimated time was for 4 hours. My response to that person was that it was not what I had the laborers do for me, because it is not what I stated I wanted help with when I put in my request for a quote in the first place. I want to add that what SML refunded me ($142.50) isn't even a full hour of the labor I paid for. $142.50 is what SML charges for an additional hour of labor beyond the estimated labor time. The total amount of money I paid SML is $699.63 for 2 hours of labor when the total I was quoted for 4 hours of labor was $842.13. I should only have paid half of the $842.13. As such, I am requesting a refund of $278.57.Let me also add that as I was completing this narrative, I received a call from someone in management at SML. He stated that $142.50 is the actual hourly rate for the labor I received. The rest of the money I paid was for a booking fee and mileage and other things. I asked him where it shows those fees on my invoice, and he admitted that it does not show up on my invoice but that he can now send me an itemized receipt showing the other fees.