Business ProfileforHI Tech Electro ECM

They are a total scam. We sent a unit and all required paperwork for a 2-week expedited turn-around on the repair of a ***. It took longer than expected to get the *** back, but we were just happy to finally ************** back to **************** and installed on the truck. Turns out, the unit was not programmed properly so we sent it back to Hi-Tech. They charged us $95 for sending it back and an additional $1500 for reprograming (which they should have done when we first sent it to them as part of the initial repair). Anyway, we had to pay it just to get the part back and the truck running. Turns out they STILL did not fix the issue. I spent hours on the phone, often getting hung up on and eventually blocked to resolve the issues we had. Ultimately, we sent it back to them again with instructions and all the details they requested from **************** who was completing final repairs on the truck. They did not understand anything they needed to do in order to get the unit working. They continued to argue that the unit was working when they sent it to us. Then I found out from a technician THEY NEVER HAD THE PROPER EQUIPMENT TO EVEN TEST THE *** BEFORE SENDING IT BACK. I spent hours of my time on the phone with technicians at Hi-Tech as well as customer service. No one could help. No one knew what they were doing. Often, they would put me on hold for long periods of time and then disconnect me. At one point, they blocked my number. They tried to charge us additional fees and never actually covered anything under warranty as promised. There was always a loophole for them. In the meantime, we finally got a new *** delivered and installed on the truck so the driver could actually get back on the road and make some money. We never got the *** repaired or any issues resolved from Hi-Tech. They scammed us out of over $3k. They are also refusing to give us the *** back until we pay ANOTHER $95 fee. This process also lasted from February-June.