We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Alliance Credit Union has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Alliance Credit Union

              6219 Spur 327 Lubbock, TX 79424-2747

              BBB Accredited Business

            • Alliance Credit Union

              6716 82nd St Lubbock, TX 79424-4751

              BBB Accredited Business

            • Alliance Credit Union

              8401 Quaker Ave Lubbock, TX 79424-4237

              BBB Accredited Business

            • Alliance Credit Union

              2220 34th St Lubbock, TX 79411-1736

              BBB Accredited Business

            • Alliance Credit Union

              3802 24th St Lubbock, TX 79410-1814

              BBB Accredited Business

            Business ProfileAlliance Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            formerly known as TEXAS HERITAGE CREDIT UNION In the Spring 2002, Texas Plains Federal Credit Union merged with LUBBOCK FEDERAL CREDIT UNION and company was renamed ALLIANCE FEDERAL CREDIT UNION.
            See all additional business information

            Contact Information

            6219 Spur 327

            Lubbock, TX 79424-2747

            Get Directions
            Visit Website
            (806) 798-5554

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/23/2015

            Years in Business: 84

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This business also offers personal loans, automobile loans, refinancing, savings accounts, checking accounts, IRAs, CDs and Money Market accounts.

            Business Details

            This is a multi-location business.

            Find a Location

            Alliance Credit Union has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Alliance Credit Union

                6219 Spur 327 Lubbock, TX 79424-2747

                BBB Accredited Business

              • Alliance Credit Union

                6716 82nd St Lubbock, TX 79424-4751

                BBB Accredited Business

              • Alliance Credit Union

                8401 Quaker Ave Lubbock, TX 79424-4237

                BBB Accredited Business

              • Alliance Credit Union

                2220 34th St Lubbock, TX 79411-1736

                BBB Accredited Business

              • Alliance Credit Union

                3802 24th St Lubbock, TX 79410-1814

                BBB Accredited Business
              Location of This Business
              6219 Spur 327, Lubbock, TX 79424-2747
              BBB File Opened:
              6/30/1994
              Years in Business:
              84
              Business Started:
              6/28/1940
              Business Started Locally:
              9/1/1950
              Business Incorporated:
              9/1/1950
              Accredited Since:
              9/23/2015
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Alliance Federal Credit Union
              Business Management
              • Ms. Brittany McIntire, Director of Human Resources
              • Mr. Matt Grannan, CEO
              • Mr. Jonathan Brunson, Executive Vice President
              • Ms. Shannon Dunlap, Business Relations Director
              • Ms. Malee Brown, Vice President of Marketing
              • Ms. BayLee Sheffield, Executive Administrative Assistant
              • Ms. Amber Cook, COO
              Contact Information

              Principal

              • Mr. Matt Grannan, CEO
              • Mr. Jonathan Brunson, Executive Vice President
              • Ms. Shannon Dunlap, Business Relations Director

              Customer Contact

              • Ms. Brittany McIntire, Director of Human Resources
              • Mr. Matt Grannan, CEO
              • Mr. Jonathan Brunson, Executive Vice President
              • Ms. Shannon Dunlap, Business Relations Director
              • Ms. Malee Brown, Vice President of Marketing
              • Ms. BayLee Sheffield, Executive Administrative Assistant
              • Ms. Amber Cook, COO
              Additional Contact Information

              Fax Numbers

              • (806) 776-0999
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/16/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Been dealing with this bank for years now. Everything is always great in branch but when it comes time to deal with their customer service on the phone things get dirty. My issue i have AGAIN is in regards to a payment that was not made because an error on their staff on July 27th i called in because i thought i had missed my payment on a mortgage i have with them when i spoke to the lady she stated that there was no past balance due that i was caught up with all 3 accounts i have with them. I said great and went on about my business today August 16th i get a call from a girl named **** which iWars rude i told her what had happen and she basically said well to bad i don't see anything so are you ready to make the payment at this point i was already upset because this is not the first or second time this happens to where one of their employees doesn't notate the account or messes something up i proceed to ask her to speak to a manager she sated that there was no one available i stated that dealing with this bank for so long i know there is someone always available. she still refused so i asked her that i need it *********************** and *** ****** to contact me to express my concern and take care of this payment she had an attitude and continue to be condescending. Now am demanding thar Alliance takes that payment date due and pushes it out due to the fact that this is the 3rd time they have this miss comunication. Everytime they are causing me emotional stress and i am a person that has a disability and they seem not to care and make it worse.
              Read More
              Read 5 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Chasidy F

              11/07/2024

              This particular credit union is a scam. If you try to cash a check, the company placed a hold on her account, mind you I am not a new customer and receive monthly deposits to my account... This ********************************************* is beyond horrific!!! Life happens and some people may need a little bit of cushioning, just to make through the end of the month. With that being said, what bank charges you $3 everyday your account is negative?? This bank does. Then if you decide that you want to close your account, the force you to keep your account open, while charging you the $3 per day that you are negative. I have never ever felt with a bank as such. I am not the type to not pay my debts. I pay what is due, but let this dissatisfied customer have the option to close their account and then whenever I'm financially capable of paying whatever I owe, then I will. But forcing customers to keep their accounts open is beyond ridiculous to me... They also lie in their advertisement stating " We are for people, not for profit" that is total bs. Because if this company actually stood on their so called motto, why are they constantly messing over people and their finances? If you ever consider this bank, do not do it! Run far away!FyI I have this bank 1 start, only because I was forced to rate the company..If I could, I wouldn't even give them any parts of even one star. Please do not get swindled in. Run far away from this credit union!

              Alliance Credit Union Response

              11/12/2024

              I have reviewed Ms. ******* account, and it appears that she is receiving fees by utilizing our overdraft program. The type of fees and amounts for the fees that ALLIANCE charges were provided when the account was opened on the Schedule of Fees disclosure. We do charge fees for this program but can remove the privilege of overdraft protection if she would prefer to do that. The overdraft program is not a requirement to do business with ALLIANCE. I also see in the response that Ms. ******* attempted to close her account. Once her account is brought positive, we can at that time close the account. We cannot close the account while it has a negative balance. As a courtesy, I will offer to refund the five daily negative balance fees charged this month on the account which will total $15 if Ms. ******* would like for me to do so.
              Read 2 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.