Business ProfileforDFW Fence Pro LLC

In November 2021 my new fence was installed by DFW Fence Pro. This is a significant investment, and I am extremely disappointed in the low quality workmanship my fence is displaying. During installation no one discussed with me how the gates would be installed and the final result was unprofessional with little attention to detail. The handle and latch were not aligned. I am not a professional but, even from the untrained eye you can see an attitude of not caring in their work. The haphazardness displayed in the gate door and handle installation was unsettling. When they attempted to fix the issue the boards were not replaced leaving empty holes in the wood that might challenge the integrity of the fence in the future. February 2022, I discovered a gap in my fence! I contacted the owner, Blake, immediately to express my disappointment. I was astonished to see my fence in such a dilapidated state being only a few months old. Blake sent a different contractor out than the one who installed the fence, to fix the gap. The new contractor was surprised when he observed several shortcomings (nails not aligned, measurements and board cutting off) with installation and identified many long cracks in the fence. Some cracks you can see right through to the other side! I informed Blake of the additional problems and he said he would replace my cracks in the fence. He sent a different contractor to my home who said the same thing as the first contractor. Two of DFW Fence Pro's contractors have seen my fence post installation and they both expressed it would take a considerable amount of time to address the problems and it was not an easy fix. Blake was informed about my fence in April and I have tried to reach him several times since with no response. I expected DFW Fence Pro to produce a fence that meets professional standards with quality cedar materials that could stand beautifully over time with appropriate maintenance. What I received was far from that expectation.