Business ProfileforPhilpott Motors, Ltd.

When I went to purchase the car, the advertisement had a certain price along with the information of what was included. The weather floor mats were in the ad for the car which I can no longer pull up. I told them I was never informed about the extra fees they added for the floor mats, some kind of paint protector or wax and wheel coverage. The finance mgr said they take care of that before it gets to him. I said he flipped through papers saying sign here, sign here, and never said it would be extra. He said he would talk with them about the floor mats (not the other added charges that werent explained) and get back with me. I emailed and called and left messages and still have no resolution. All of the emails online are coming back undeliverable so I got the correct email and they said they never received anything. Attempted to email the ** and he retired and a new one came on. This must be a regular practice they are avoiding customers about. I put down 12k and have full coverage of all things on my car through my credit union now so why would I have agreed to these extra coverages if I had known what they are all for (which I still have no idea about). The original online salesman never spoke with me in person, only online through texts, and then when I got there, he sent me to a new salesman who never went over any paperwork just set it down and asked if it all looked right. I said the down payment was not the amount I agreed on and that my bank would be doing my finance but Id have to start with someone from them since they werent open past 2pm. I want the $2056 back from them in good faith since the mats were on the ad and the other charges were not explained to me. I think they took advantage and uncharged me, a single mom, who was trying to get in and out and back to my kids after a 4-hour drive to get there.