Business ProfileforNissan of New Braunfels

Absolutely devastating experience in service. Had to take my car in for the 3rd time for the same issue. My frustration level is beyond 10 due to them not finding the issue. When I get there they tell me I need to do a test drive with the *******. I was under the impression that I just needed to drop the car off, get the rental and they would test drive AFTER they looked at it to go over what they are not finding I let them know I work at 9 and need to get back and he says theres nothing they can do without a test drive. So I said we can go but he kept going back and forth with me and started raising his voice saying that I was late and its my fault Im behind, had this been a dr ****** I wouldnt be seen. Anytime I tried to get a word in, he continued to talk down to me and belittle. I was in awe that this was a ******* really going back and forth with me when we could have already gone on the test drive and Id be on my way. The man then stood up moving closer next to another service worker but almost to show and prove his dominance. At this point, nothing felt safe about being alone in a car with him for a test drive. I told him he was such an a** for treating me the way he did and he started threatening me that hes not servicing my car and to get out of there because its my fault and wont deal with people like me. Threatened to call the police when I was just trying to get a word in about what is going on. Im crying at this point and have never been treated so bad by a man, let alone a professional. There is no way we will ever go back here. Even the service woman was about in tears, im sure she knew he was wrong for unprofessionalism. At this point I have my car that still needs to be fixed somewhere else, the dealership not helping now, but I felt I had to make people aware of the verbal attack. I have 4 kids and cant even feel comfortable having them in the car without worrying itll die again or not start. Im beyond disappointed.