ComplaintsforHealthMarkets Insurance Agency, Inc

• Initial Complaint

  07/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This morning I made the mistake of clicking on an ad to get a health insurance quote, because my current health insurance is expensive. I entered my information and instantly an insurance agent called me to provide quotes. I explained my situation in that I will likely be moving to another state in a few months, and would prefer to hold off on changing my insurance. We hung up, and afterwards I was bombarded with 52 MORE CALLS from agents affiliated with this company trying to sell me health insurance. They all called from different numbers with my same area code, so blocking the number was no use. I was bombarded with these calls over a 5 hour period. Most of the calls I ignored, however I did answer a handful of times just to tell them to take me off the list and to stop calling me. They would quickly hang up and not listen. I became so distressed at the nonstop calls that I actually had an emotional breakdown from the harassment by this company. I am terrified the harassment will continue. STOP CALLING ME OR I WILL PURSUE LEGAL ACTION. Disgusting predatory sales tactics from this lowlife company.

  

  Business response

  08/08/2024

  Thank you so much for reaching out to HealthMarkets so that we are able to review this issue for ******************. Please know that we are looking into this and will be responding to her once our review is completed. 

  Customer response

  08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The purpose of the complaint is to receive a response and refund for a non-refunded purchase. In December of 2023, I joined ************** as an independent insurance contractor (A66485). With not much traction, I decided to purchase $150 in (leads) to get interested clients. Afterwards, I was informed that these leads were "recycled". Once realizing this was not the agency I wanted to continue with, I came to the conclusion that I just was not a good fit for HealthMarkets and requested on my own accord to leave on the 17th of March 2024. My contract was terminated at my request on 22 March 2024. Now, on 17 May 2024, I inquired about the refund of leads that deposited to my leads account (that was never utilized). On May 23, 2024, I was informed that the issue was resolved. This is simply not true. My response to that e-mail was that I was unable to return my $150 because I could no longer access that account (being terminated). I didn't receive a response. I followed up on 29 May. A few days later, on Jun 4th, I got a response stating that funds could not be refunded once an account terminates. I questioned the legitimacy of this statement as I reiterated the fact that I requested termination on my own. Furthermore, why state that this issue was resolved knowing full well that it was not. The last correspondence was that they'd be sending my concern to the manager for further review. Despite this being only 10 days ago on Jun 4th, I'd like to highlight that my original request for a refund was made along with my request for termination on 17 March.

  

  Business response

  06/24/2024

  Thank you so much for reaching out to us. Please know we are currently reviewing this complaint and will be responding directly to **************. Please let us know if you have any questions. 

  Customer response

  06/25/2024

  Complaint: 21852285
  
  I am rejecting this response because: This response does not resolve my complaint. The response from HealthMarket only prolongs their action(s). Especially, considering it has been going on for several weeks. I received two e-mails from them on June 17th stating that my ticket was assigned and resolved (see attached). Nobody reached out to me. Therefore, I am not confident they will actually respond to me directly. I request to continue the BBB's involvement with this complaint until the issue it is resolved for certain.
  
  Regards,
  
  *****************************

  

  Business response

  06/25/2024

  I can assure you we are looking into this ************** and someone will be getting back to you. Unfortunately, when the Better Business Bureau complaint doesn't include a signed authorization for release of information we are limited to what we can share with them.  

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Do not provide this company with any of your personal information, though that *** not even matter because this company has been telemarketing me without permission for at least 6 months ***be longer. Their marketers are rude and will hang up on you if you do not answer their questions with favorable responses to them getting the sale. I am a health agent in **. I help people personally, face to face with getting coverage through the marketplace. I spent now more than several hours on the phone with clients and the marketplace because this company is unethically switching clients into plans that do not even offer the coverage options that these clients need. Whats worse is several of my clients have been switched now multiple times since January 1st 2024. Each time they are switched and are unaware of these scammers they go in for doctor visits or to get prescriptions only to find that they now have to pay full price for those prescriptions or services. Every time an agent assists with a marketplace plan they are required to get a consent form signed stating that the client is giving permission to that agent to act in the best interests of that client. This company is only interested in one thing, their commission. Not only do I want this company to stop contacting me as I can assure I never gave them permission to do so, I am an agent and handle my own. But I also wanted to let them know as well as the readers who come to this site that an investigation is under way. A formal complaint has been filed with the *** and will also be filed in the state of Florida as well as every state in which the agents who are involved hold license. You should be ashamed of how you conduct business and for how you willingly jeopardize the health and well being of not just my clients but Im sure ALL of YOUR clients!

  

  Business response

  05/02/2024

  Thank you so much for reaching out to us. We contacted ************** via email in order to gather more information from him. Please let us know if you have any questions.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a fraud 1095-a form I have contacted health market place to inform information is incorrect I have paid for health insurance through my job for the whole year, I have placed 2 escalation for assistance I have proof from the third party insurance and my job that I had no coverage through the marketplace have received letter already from third party saying that my records is correct I had no insurance with them and I did not use any credit

  

  Business response

  04/01/2024

  Thank you so much for reaching out to us. We are not showing ****************** as a customer of ********************. Unfortunately, we will not be able to assist in this matter, she will need to contact the Federal Marketplace for further assistance. 

  Customer response

  04/02/2024

  Complaint: 21462672
  
  I am rejecting this response because:
  
  Regards,
  
  Shi'***********************

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Health insurance market and Ambetter has opened a health insurance policy on me that I DID NOT agree to I have health insurance through my work company and the health market place is trying to take my Income taxes over something I had no club about until I filed my taxes. Ive spoke with them many times to complain and cancel any policy. I just spoke with them on 2/13/24 where they told me that I had a new policy but canceled them on 1/6/24 when I found out about them by a letter considering taxes. The address on the letters are Department of health and human services ***********************************************

  Customer response

  02/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  11/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I submitted a quote request on HealthMarkets Insurance Agency's website to see what my options are for health insurance. I selected "continue online" when they asked if I wanted an agent to call me. Within minutes, my phone started blowing up with call after call. I submitted the request around 2:30 pm. It is now 4:54 pm and I received 32 phone calls from various numbers. I answered 3 calls and asked to be removed from their calling list because I did not ask for calls, I just wanted to see the information online. I've received 15 calls since then. I blocked a lot of the numbers but they keep calling from new numbers.

  

  Business response

  11/16/2023

  Thank you for reaching out to us. We have researched this and responded directly to **************** via email in order to provide her with our findings. Please let me know if you have any questions.

• Initial Complaint

  10/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I called the health market number on October 5th. I was looking for information on health insurance due to the fact that I was being laid off from my job. Within just a few days on October 9th I received a job offer.I have answered every phone call and ask to be taken out of their system that I was no longer in need of healthcare services. That is if I'm able to get that far in the conversation. 9 times out of 10 the moment I say I'm no longer interested they hang up on me and I'm not able to request to be removed from their call list. If I do get someone that listens they tell me they're going to remove me but apparently I'm not. I have received so many phone calls between the 5th and the 9th from multiple companies (i.e Qoute Wizard, ************, etc) since filing out my information on there website. I had 9 messages from Quote Wizard within 5 hours!

  

  Business response

  10/26/2023

  Thank you for reaching out to us and allowing us to look into this for ********************. A letter was mailed to her today addressing her concerns and she should receive soon. Please let us know if you have any questions. 

  Customer response

  10/26/2023

  Complaint: 20719807
  
  I am rejecting this response because:  I am still receiving an exorbit amount of phone calls in regards to health insurance I no longer need. I would like to be removed from their database and any of their partners databases
  
  Regards,
  
  *************************

  

  Business response

  11/13/2023

  Good afternoon,

  Thank you for reaching out to us. Please see the attached letter that was mailed to ******************** on October 23, 2023. As indicated we have already added her to our company do not call list. Unfortunately, this will not prevent other companies from calling her. Please let us know if you have any questions. 

  Customer response

  11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  07/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I connected with a ************** broker who swore they had the best deal, once I realized that we were required to have some kind of health plan and I was a contract employee - single mom but kids covered under dads' policy. He signed me up for basic medical and I recall adding something on but I quickly reviewed any signature pages and didn't see anything out of ordinary. I acquired full time employment some time later and decided to let policy lapse and just not pay. Somehow, the main policy lapsed, but the additional one I had zero details on kept billing me, unbenownst to me. No communication, no annual reminder of you still have xyz policy, etc. Just ordinary spam the company sends. I just realized I've been paying over 2 years of policy payments for this, and nothing for it. No communication. No insurance card. Nothing. I have blocked it from my bank and plan to contact broker but this is ridiculous and seems to be a pattern with other people from reports on here. Smoke and mirrors, difficulty cancelling payments, etc. Saddest yet is I never used either policy even though I am a single mom with challenging health issues. Will provide bank statements showing debits if proper authentication from company/contact made. Please advise.

  

  Business response

  07/13/2023

  Thank you so much for contacting us. Please know that we are reviewing **************** complaint and will be providing a response directly to her. Please let us know if you have any questions. 

• Initial Complaint

  06/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I met my broker, *****************, in person to talk about medical insurance. I informed him I was looking for coverage for December 2022 and possibly ******* 2023 as I had two job offers pending. I signed up for coverage for December 2022. I was unable to get into my account because the broker set it up with an incorrect email address. Once that was fixed, I wasnt able to access my account because the representative informed me my birthday was wrong. The broker entered that information incorrectly as well. In December the broker contacted me to ask if I wanted coverage for ******* 2023. I informed him in two separate emails I would like coverage for only the month of *******.I continued to receive invoices after *******. I wasnt concerned when I received the initial invoice as I thought it might take a month or two for Connect for Health or Friday Health Plans to remove me from their system. However, after receiving the additional invoices, I called Friday Health Plans asking why I was still getting invoices at which time I was informed that they never received a termination request from my broker, as its customarily done. I also believed having not made the payment since *******, that wouldve canceled the policy. Additionally, believing that my coverage ended the last day of *******, I never used this insurance.I emailed the broker for his assistance in rectifying the situation. His response In order to protect myself and my clients I wont make any changes to a clients profile without direct written approval. My apologies if that wasnt clear during our correspondence. It wasnt clear. ***** never disclosed any of this information to me. I was never informed that I needed to cancel the policy or send him yet another email requesting him to do so. I did however inform him more than once, both verbally and via email, that I only needed coverage for ******* since I had accepted a job offer. I feel it is a reasonable expectation that he wouldve taken care of it accordingly since I made my wishes explicitly known. At the very least I feel he shouldve contacted me in February to ask if I wanted to continue coverage. He did not. I called Connect for Health to cancel the policy. The representative informed me my broker has signed me up for the entire year. They also informed me since my broker had neglected to submit a cancelation request, he can simply submit a request to have the policy termination date backdated to ******* 31, 2023. She said this was an easy process but had to be submitted by the broker. I emailed ***** again letting him know he only needs to submit a request to which he responded a week later Unfortunately, Connect for Health ******** won't allow me to simply backdate a policy termination date. This is 100% inaccurate according to the Connect for Health representative. I dont know if ***** is unaware of the policy or unwilling to rectify the situation for fear of losing his commission. Either way I feel his business practices are unprofessional and unethical. Instead of trying to help his client, I received a brush off.I shouldnt have to pay for coverage months I explicitly said I didnt want or have adverse tax ramifications for the same reason. I would appreciate your help resolving this issue since my broker is unwilling to do so. Thank you.

  

  Business response

  06/27/2023

  Thank you so much for reaching out to us. We wanted to let you know we never received any of the previous notices that were sent regarding this customer. We did see on the copies of the previous notices that you provided, these were addressed to "*************************", we are not sure who that is. We did receive your latest inquiry on June 21, 2023 and we are researching this matter for Ms. **** We will be responding directly to her. Please let us know if you have any questions. 

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I think this company might be a scam. I contacted an agent listed and she responded quickly. She was pushy and aggressive. When I tried to move forward and sign up she did not respond to multiple outreaches for several days. I contacted another agent and he began to become aggressive and would not allow me to preform secure payment. Telling me I was paranoid and that is why the agent would not work with me before. The prior agent never reached this step in the process.

  

  Business response

  04/26/2023

  Thank you for reaching out to us. We would be happy to try and assist ****************** further; however, we will need additional information from her. Can she please provide the names of the agents she worked with.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩