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Find a Location

Toyota Motor North America, Inc. has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforToyota Motor North America, Inc.

    Auto Manufacturers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.21/5stars

    Average of 75 Customer Reviews

    Customer Complaints

    1,082 complaints closed in last 3 years

    415 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/12/2016

    Years in Business: 67

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Toyota Motor North America, Inc. has 18 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      PO Box 259001, Plano, TX 75025-9001
      BBB File Opened:
      8/20/2014
      Years in Business:
      67
      Business Started:
      10/31/1957
      Business Started Locally:
      4/5/1974
      Business Incorporated:
      10/31/1957
      Accredited Since:
      12/12/2016
      Type of Entity:
      Corporation
      Alternate Business Name
      • Toyota Motor Sales U S A, Inc.
      • Toyota Lexus Scion
      • Lexus Headquarters
      • Lexus National Headquarters
      • Toyota Motor Manufacturing
      Contact Information

      Principal

      • Mr. Tetsuo Ogawa, President/CEO

      Customer Contact

      • Mr. Juan Mercado, Customer Service Specialist
      • Mr. Tetsuo Ogawa, President/CEO
      Additional Contact Information

      Email Addresses

      Website Addresses

      Customer Complaints

      1,082 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      75 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Andrea M

      1 star

      10/16/2024

      I have had a lemon law buy back claim in with Lexus (started in June 2024).the sole lexus dealer in my state will not fix my issues. My buy back claim was transferred to the Lexus western division nearly 60 days ago. I provided all information to them only to never be contacted again. Lexus/Toyota will not answer my emails or calls. Toyota/Lexus has horrible customer service. I regret buying a ******************************!

      Local BBB

      BBB serving North Central Texas

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