ComplaintsforRevital U

• Initial Complaint

  12/16/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Please stop charging on my credit card shipping fees and the products I did not order. There should not be any shipping fees as stated by your sales person. Not only you charged my credit card on 12/16/2021 extra shipping fees, you ordered Slim Tea without my permission and charged on my credit card. The slim tea gave me health issues also. Please stop ordering other products without my permission and stop charging shipping fees.

  Business response

  02/17/2022

  Business Response /* (1000, 7, 2022/01/13) */ On 11/15/2022 ***** logged into her account and initially added coffee to her monthly order and subsequently changed that to the Slim Tea mentioned. She then changed the billing date on this order from 11/18 to 11/16. This shipment processed and was received as requested. When ***** did not cancel the Slim Tea, it processed on the monthly program as it should on 12/16 (Order History Attached) as an authorized transaction. The shipping discount mentioned is after 3 consecutive billings of $70 or more which is outlined on the website (Attached). The order processed on 12/16/2021 was the second in the over $70, and did not qualify at this time for the $5.00 discount. On 12/16/2021, 09:25 AM, ***** contacted our customer service team upset about the order charge stating that she did not order the tea. The customer service agent at that time, cancelled the payment in full along with the monthly order that ***** established for the tea. The charge for the entire order, $80.73, was voided out and no funds were collected from her. She still received the entire order on 12/20 for free. This case should not be reflected on us due to it being resolved prior to complaint, which was not valid, and resolution request was completed at time she contacted us. 1.) ***** established the monthly order for Slim Tea and did not cancel it prior to next monthly billing. This was cancelled on 12/16 so there will be no further charges for this product. 2.) The shipping fee discount, as outlined on website, will not longer apply as the order will be below $70 so shipping will be charged per normal order process- ***** is aware of shipping charge as she has 10 orders from 7/27/2019 to 10/5/2021 all with the shipping charge. 3.) ***** requested in complaint to have a resolution of a Billing Adjustment. As stated, this already completed on 12/16/2021 for the entire order, not just for the tea and shipping, effectively giving her the entire order for free. AS the complaint is not time stamped, will assume this was completed prior to complaint being filed.

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