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          Primal Health, LP has 1 locations, listed below.

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            Business ProfilePrimal Health, LP

            Health Products

            Contact Information

            3100 Technology Dr STE 200

            Plano, TX 75074-3708

            Get Directions
            Visit Website
            (877) 300-7849

            Business hours

            7:00 AM - 6:00 PM
            Business Hours
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM

            Customer Reviews

            1.22/5

            Average of 116 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            300 complaints closed in last 3 years

            60 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            3100 Technology Dr STE 200, Plano, TX 75074-3708
            BBB File Opened:
            2/14/2013
            Years in Business:
            12
            Business Started:
            6/19/2012
            Business Started Locally:
            9/12/2012
            Type of Entity:
            Partnership
            Alternate Business Name
            • Vibrant Health
            • Primal Labs
            Hours of Operation

            Primary

            M:
            7:00 AM - 6:00 PM
            T:
            7:00 AM - 6:00 PM
            W:
            7:00 AM - 6:00 PM
            Th:
            7:00 AM - 6:00 PM
            F:
            7:00 AM - 6:00 PM
            Sa:
            8:00 AM - 5:00 PM
            Su:
            8:00 AM - 5:00 PM
            Business Management
            • Mr. Steve Gray, CEO
            • Ms. Ashley Riley, Accounting Associate
            • Amy Arlit, Project Manager
            • Ronald Gamboa, Customer Service Representative
            Contact Information

            Principal

            • Mr. Steve Gray, CEO

            Customer Contact

            • Ms. Ashley Riley, Accounting Associate
            • Ms. Sara Flowers, Operations Coordinator
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            300 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/22/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Beware of this company as they practice fraudulent sales tactics. On 8/27/24 I placed an order for nerve support supplements. Then on 9/17/24 my card was charged *****. I didn't order anything. Then on 10/17/24 I was charged another $***** and again did not order anything. I called their 800 number to inquire what the two charges of $***** were for on my card. The woman on the phone said it's a monthly charge for the company's newsletter. I told her that I never agreed to receive their newsletter. She told me that she would cancel the newsletter and that I would find the offer for the newsletter in my spam file. She said you had 14 days to cancel it without a charge. When I told her I never agreed to the monthly newsletter she said I cancelled it and thank you for calling and immediately hung up. My question is why do their emails to confirm your order of supplements get through; but not their offer for the newsletter at a monthly charge? And why was she so sure that offer for the newsletter was in my spam file. She didn't say look in your spam file; but rather that I would find the email in my spam file. This company is deceitful and I will not order from them ever again.
            Read More
            Read 299 More Complaints

            Customer Reviews

            116 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            George D

            10/09/2024

            We do not know who this company is, nor are we familiar with their products. However, we noted repeated ******** on our credit card last night while doing a review. The charges are:4/7/24=$61.41 4/28/24, 5/28/24, 6/27/24, 7/27/24, 8/26/24, 9/25/24 @ $39.97=$239.82 Total-$301.23 I called the # on our bill, spoke to "*** J" who, indeed had the correct email address, name, billing info, and delivery info. This is a total scam. We did not order, nor due to our profession, would we have ordered, nor did we receive, a "Blood Pressure Book" for $61.41 nor did we order, or would we have ordered, a monthly newsletter for $40. "***" says he would "cancel the subscription" and Primal Health would "refund two months ie $79.96" of the $301.23 stolen from us! How this business can have a BBB rating of A- is beyond us. I am reporting this to the ********** of our credit card as well. I am curious if others used their credit card in a restaurant the same day as the original charge? Very, very strange.Note: This site requires one to enter a "Star Rating" which should b be a minus star, it pains me to be forced to give 1 star. Very, very strange.

            Primal Health, LP Response

            10/10/2024

            Hi ******, thank you for taking the time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any inconvenience this may have caused. Again, we highly appreciate your feedback. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.Thank you, Customer Care Team ************
            Read 115 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

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