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            Business ProfileCherrington Media, LLC

            Marketing Consultant

            Additional business information

            Additional Info:

            BBB recently reviewed a pattern of complaints related to Cherrington Media, LLC. Specifically, complaints received by BBB allege that Cherrington Media, LLC:

            • Did not deliver/provide purchased service(s) as advertised by the business;
            • Abused Consumer social media account access leading to locking/suspension of Consumer social media accounts;
            • Required Consumers to withdraw BBB complaint(s) to received refund;
            • Poor Customer Service communication regarding Terms & Conditions of service(s);
            • Ignored/Delayed Cancellation Requests;
            • And moreover, did not honor the business’ “money-back guarantee.”

            On June 11, 2024, BBB sent postal and email correspondence to Cherrington Media, LLC requesting they address this pattern of complaints.

            Cherrington Media, LLC responded to BBB correspondence via email on June 24, 2024.

            As of July 18, 2024, Cherrington Media, LLC is working with BBB to resolve this complaint pattern.

            See all additional business information

            Contact Information

            3000 Custer Rd

            Ste. 270 PMB 1505

            Plano, TX 75075-4427

            Get Directions
            Visit Website
            Email this Business
            (972) 338-3587

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Business Details

            Location of This Business
            3000 Custer Rd Ste. 270 PMB 1505, Plano, TX 75075-4427
            Email this Business
            BBB File Opened:
            12/9/2022
            Years in Business:
            5
            Business Started:
            11/14/2019
            Business Started Locally:
            11/14/2019
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Adam Cherrington, Managing Director
            • Mr. Bill Dale, CEO
            Contact Information

            Principal

            • Mr. Adam Cherrington, Managing Director

            Customer Contact

            • Mr. Adam Cherrington, Managing Director
            • Mr. Bill Dale, CEO
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/08/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased the "training" that was supposed to teach you how to do ******************* online. The training videos were so old and outdated. When questioned I was told they were redoing the videos in the next couple of weeks. Then I purchased a "Lifetime" membership whick also allowed me to "Sell Mentorships" which cost $60,000.NOTHING HAPPENED!!! I was to get "Media Buyers" to place ads on ******** and ****** and almost three months of getting over ****** hits and NO SALES. I demanded my money back August 29, 2024 and now it is October 8, 2024 and they are still ignoring me!!!
            Read More
            Read 10 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Linda P

            09/02/2024

            I joined Cherrington Media on 8/2. I paid $104 to join and $117 for the monthly subscription. Then they tried to pitch me "plans" that cost tens of thousands of dollars. I got MLM vibes from them because during these pitches they said the more expensive the "plan" you purchase, the more money you could possibly make. After that, I did not want to be in the program anymore, left a message on my "coach's" voicemail saying that I did not want to be part of the program anymore. A few days past, no response. So, I called a couple of times, and she hung up on me. I was wondering if you could please get my money back. They still keep billing me, even though I do not want to be part of their program anymore.

            Cherrington Media, LLC Response

            09/05/2024

            We sincerely apologize for any misunderstanding or frustration experienced by the customer. Our goal is to provide value and support to all our clients, and we regret that this individual felt dissatisfied with their experience.We offer a 30-day, no-questions-asked refund policy for our initial product, which we believe demonstrates our commitment to customer satisfaction. We understand that our program may not be the right fit for everyone, which is why we have this policy in place. We would have gladly processed an immediate refund had the customer reached out to us directly. We always encourage open communication and are more than willing to address any issues our clients may have. Although we have not received any request for a refund, we proactively have initiated a refund of the initial purchase, of any recent subscription payments and canceled future charges. We'll also look into the correspondence with the sales coach. Treating everyone with respect and dignity is important to us.
            Read 1 More Customer Review

            Local BBB

            BBB serving North Central Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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