Customer ReviewsforTexas Radiology Associates, LLP

I'm sure that Radiology Associates is a SCAM:My Xrays were taken at a clinic. Within minutes, my doctor (at the same clinic) read the Xrays and determined my surgical procedure from the Xrays. Then my doctor set up surgery with the hospital - surgery based on Xrays which my doctor had read.THEN I got a bill from Radiology Associates. FOR WHAT? What did they actually do? NOTHING.They learn through a medical grapevine that you've had an Xray, and then they send you a bill.They don't actually provide any service.They've gotten away with thei scam for years because they sound professional.

The people who actually do the radiology are great. They say all the "right" things, "We just want to get you healthy again." But then when the bill comes due, it's a whole different animal. You wait on hold for more than an hour, you tell them that you can't pay the amount because you don't have insurance, and, yes, they'll reduce it, but not to an amount that's still affordable for someone who is basically unemployed. I know, it's just part of the effing american medical system, but it's still ridiculous.The lady on the phone was actually quite pleasant, and her pleasantness and the folks who actually did all the scans and X-rays and what have you are the only reason I gave them the second star. If it was just for the billing process, which largely reflect the company's priorities, I'd give them no stars, if I could.

Texas Radiology Associates is part of the following horrible business practice... ******************************** will Shake you down for services that they agree to in Cash. I was referred by my physician to ********************* for a Coronary Calcium Score. I was told it would be $110 flat fee cash price by both my doctor and at the hospital when I went to get the test. Got the test done and two weeks later I get a text from Texas Radiology associates wanting $387 for their reading of the test. So I had to give them my insurance then. Do not do this test at this location. They will shake you down for all that you have. Horrible customer experience and service. There is a reason they are not part of the better business Bureau, because they do not do good business. LR

On 6/03/23 I took myself to the *** On 7/1/23 I received a bill from Texas **************** for a bill of $2,193.00 for a CT Angiography of the head. I called them the next day to be told that it was being resubmitted as the coding was the issue.Fast forward: I am thinking all is well and then out of the blue, I get a call from a ***************** named CMRE.I explained to them that the hospital did a CT Scan of my head on 6/03. Due to the way TRA coded the description, it was denied by BCBS. My insurance company told me to ask them to code it correctly and they would be more than happy to pay the bill. (my entire deductible was met at that time as well). I called Texas Radiology *************) on 10/10, 10/12, and 10/24. I finally reached someone on 10/24 who said that they could not understand why this was coded the way it was and resubmitted it for review. No word from TRA or any type of correspondence from them.To date, CMRE has been calling me repeatedly. I called TRA again on 2/1/24 and was able to speak to a human named **** who escalated this to someone named *****. **** asked that I call back on 2/12 to get status. On 2/12, I called as **** requested, and no one answered the phone. I held for 1.5 hours. I took a phone screenshot showing the 1.5 hour hold with still no answer. I called again on 2/13 - same scenario. I was on hold for 1 hour. I took another phone screenshot to show that I held for another 1 hour with no answer. I have sent those all to the collection agency to show them that I am trying to make things right, but it is impossible. Not sure how anyone can resolve anything with this TRA company. No one will ever answer the phone.

I have tried multiple times to talk to someone that handles the billing in this office. My insurance has verified with me that the claim was not submitted correctly and that is why it did not pay. I have had numerous calls and mail from CMRE a debt collection agency, I have talked to CMRE and they have noted my complaint but have not helped in any way to get this matter resolved. I have tried to call Texas Radiology Associates only to be put on a HOLD line for hours that never actually connects with a person. I have left call back request but no one returns the call. I have gone to the online portal and my information appears to be correct. I have done everything in my power to correct this billing. I will not pay something that has not been submitted to my insurance provider with the correct information.

They have the wrong insurance on file. They were supposed to correct it on Oct. 5, 2023. Cannot update in the patient portal. Cannot reach a live person on the phone and when I opt to schedule a callback, no one ever does!!!

Had my first mammogram in March 2022. My insurance covered the procedure, paid in April, however we continued to receive a bill. I called to get it figured out and discovered that they were trying to run the claim AGAIN, but in my husband's name, which insurance automatically denied. They tell me it's been fixed. Fast forward to Sept 2022 and I get a call from a debt collection agency. The first one I have ever received in my entire life. I called Tx Radiology again, which is SO hard to actually get in contact with a person there and I could go into more detail, but I am limited with words in this review box. **************** said they would pull the account from collections and it would be taken care of. I just received another piece of mail from the collection agency, trying to STILL collect this "debt", saying they've verified my dispute with the creditor and it's still valid. It is now Dec 2022!!!! I called Tx Radiology again. They do not know why the debt is still with CMRE. In the meantime, I am dealing with this hit to my credit report for MONTHS now. THIS BILL WAS PAID LESS THAN A MONTH AFTER SERVICES BY MY INSURANCE!!!! There is NO reason it should've gone to a collection agency in the first place. I did not receive a text, letter, or call to inform me that this was going to happen. When i received a bill, I called to follow up immediately and was told that it was a mistake on their end (having my husband's name as the patient instead of me) and it would be handled. And THIS is how they've handled it. What kind of kick back is this company getting from CMRE? This is how they treat paying customers. Look at their ratings everywhere else. This is a common practice of theirs and they should be held accountable for ruining the financial health of families they provide services for. Stay FAR away from this company. If anyone decides to put together a lawsuit, contact me. Until then, we will be contacting JAG. Complete disgust at this point.

This entity has no place being in business. The have illegal and scammy business practices. They will send a bill with the incorrect insurance member information, the phone numbers they provide will never answer and then you are sent to collections for a debt YOU DO NOT OWE. Absolutely absurd. We have attempted to call in the morning, remain on hold, request a call back, and nothing. No representative will ever respond to their phones to correct their own billing errors. You can't buy a house or car with the fake collections!

I called a few days ago to discuss an account that was sent to a collection agency. I spoke with ***** who told me that my balance was adjusted to **** and would be removed from collection agency as well as my credit and that there would be an e-mail sent to confirm that had been done. she said that I would receive an e-mail within the hour. That never came, I have called back 3 times (on hold for 45+ minutes) and scheduled 3 call backs and never heard back, and sent an e-mail with no response.

This call happened 10/04 at about 10 am CST. I am now 20 minutes into holding for the 4th time. I need to be contacted regarding this and have a recording of the conversation with *****.

Thanks
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I just received a bill from a credit collector but I never received any bill. So I tried calling them. After a 45 minute wait, I gave up. I wanted to know what it was for and how much my insurance paid. To date, problem hasn't been solved.