Business ProfileforTexas Radiology Associates, LLP

At the beginning of this year, roughly January or so, I was taken to Medical City Denton to receive emergency care for blunt trauma to the face. My nose was broken quite severely and I was bleeding. I received care and an X-Ray from Texas Radiology Associates. There was no option to receive XRays from another facility. It was a holiday, and all of the urgent care facilities were closed. I provided my *** to the hospital and signed a release so that information could be shared with all other organizations too doing care. I do not have private insurance. I have medical coverage through the **, because I am a veteran. I provided my information, including my social to the hospital registrar. I received a bill for services from ***, despite giving the hospital my information, so I attempted to set up my insurance through their payment portal. However, the *** payment portal does not support VA insurance. As a result, I called TRA immediately and told them my situation. I spent about 30 minutes on hold before speaking to someone. I was told, after providing them with my PII, that they would send my billing request to the VA for processing and that they would contact me pending any issues. I was not contacted by TRA once. A couple of months later I started receiving frequent harassing phone calls from a debt collector on behalf of ***. I told the debt collector I provided my insurance information to TRA and they were handling the issue. I then. Called TRA back to get an update and they had no record of me filing my information with them. I left my information again with TRA and they did nothing again. I called TRA today and the person on the phone admitted the information was entered correctly for my account, but there was no attempt from TRA to contact me to correct the information. Instead, *** sold my account to a debt collector. *** said today they would again try to resolve the issue, and asked me to call back in 2 weeks.