Business ProfileforRent-A-Center, Inc.
Additional business information
On August 2, 2022, California Attorney General Rob Bonta announced a $15.5 million settlement with Rent-A-Center, based on alleged violations of state consumer protection laws relating to unlawful leasing practices and deceptive marketing. An investigation into Rent-A-Center's "kiosk" business that operates out of traditional retail stores alleged that the company used an inflated "cash price" for products that was 15% higher than the retail price, potentially costing consumers hundreds of extra dollars, among other allegations. The case was settled by the parties, and as part of the settlement, Rent-A-Center did not admit to any violations of law or any wrongdoing.
As part of the stipulated judgment resolving the Attorney General's investigation, Rent-A-Center agreed to comply with significant injunctive terms to deter future misconduct, pay $13.5 million in restitution to California consumers, and pay $2 million in civil penalties.
A copy of the stipulated judgment is available here: https://oag.ca.gov/system/files/attachments/press-docs/Stipulation%20and%20Signed%20Judgment_Redacted.pdf
A copy of the complaint is available here: https://oag.ca.gov/system/files/attachments/press-docs/Complaint%20%283%29.pdf
To view the Press Release go to: https://oag.ca.gov/news/press-releases/attorney-general-bonta-announces-155-million-judgment-against-rent-center
At-a-glance
Customer Complaints
1,774 complaints closed in last 3 years
618 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 5501 Headquarters Drive, Plano, TX 75024
- BBB File Opened:
- 11/2/1999
- Years in Business:
- 38
- Business Started:
- 9/16/1986
- Business Started Locally:
- 9/16/1986
- Business Incorporated:
- 9/20/1983
- Accredited Since:
- 8/23/2021
- Type of Entity:
- Corporation
- Alternate Business Name
- Home Choice
- Get it Now!
- RAC Acceptance
- Business Management
- Mr. Bryan J Pechersky, Executive Vice President
- Contact Information
Principal
- Mr. Bryan J Pechersky, Executive Vice President
- Mr. Mitchell Fadel, President
Customer Contact
- Consumer Affairs Team
- Mr. Mitchell Fadel, President
Customer Complaints
1,774 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Customer Reviews
351 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lisa S
1 star11/02/2024
Rent-A-Center, Inc. Response
11/05/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.