Business ProfileforLa Quinta Inn & Suites - Port Arthur

0 stars, here is my disastrous story. I am and veteran and a police officer. I reserved a room over a month prior for 3 nights 2 beds, and a pet deposit. I arrived at this location at 2pm and made sure all the reservations were correct. I didn't check the room before getting the room assigned to me and my family. It was my 2 daughters, my spouse and myself. After checking in my family and I went to the beach at surf side beach. Had a blast as we always do. Not thinking that we would get back to the room and start to find problems. Problems:1. The room smelled like smoke after asking for a non smoking. And also smelled like mildew. 2. The sheets were dirty. 3. There was trash under the beds. 4. There was mold on the shower curtain. 5. ****** didn't work. 6. The ac had some trash on it. 7. The pool wasn't open even tho they advertised they have a pool. After finding these issues I went to he front desk to ask for a refund do to the unacceptable room. I was told they couldn't refund me the whole amount for the room (mind you I was in the room maybe an hour total). Just to be told they wouldn't refund.We had to pack up our daughters and go find another place to stay. I told the management I would be calling corporate and would be leaving bad reviews with ****** and Better Business Bureau and the management said that's OK. They clearly don't care about customer service. I highly recommend you spend the extra money and go to Best Western. Please read the reviews and take them seriously. I didn't. And had to leave with money spent on nothing. Wasted.DO NOT GIVE THESE PEOPLE OR THIS COMPANY YOUR MONEY. The management will respond to this with an lame auto response as they do with all of the bad reviews but won't and haven't fixed their issues.