Business ProfileforRoyal Flush A/C & Heating

My experience with this company was absolutely horrible. My AC was broken for 18 days in Houston, Texas in July and they dragged their feet in getting it fixed. There was lots of blame between them and ******** **** ******. I finally received an appointment time and was told they would arrive between 4-6pm. They didn't show up until 8:30 and they didn't call me to let me know they would be late. I called the company repeatedly to see if I needed to reschedule but no one answered or returned my calls. When they arrived, they offered no explanation or apology. The "technicians" they sent were 3 teenagers who were probably unlicensed. The truck they were driving looked like a junkyard truck and they didn't speak English. The manager Juan finally showed up and stayed in his truck most of the time and didn't inspect the work of the teenagers. I took pictures of the truck, license plate, the teenage "technicians", and the manager Juan to forward to my attorneys. They had me pay with my debit card over the phone which I was not comfortable with since I didn't know who I was talking to. I will be asking my attorneys if these teenage "technicians" are unlicensed, will I be liable to the other condo owners in my building if something goes wrong that may cause damage to their units since the AC units are on the roof? I would not use the company and I have asked ******** **** ****** to never send them to my place again. I will be writing a separate review of ******** **** ******, another horrible company.

wow . it summer time it is hard to keep up with time ......appointment was eta 4-6 .....they did run behind on time but they were out to take care of business . also we don't employ anyone below the age of 18 .....anyone over 18 years old is a legal adult .as far as us to receive the compressor well that was through the home warranty so we did have to wait to receive the parts . we did go beyond and above I'm so sorry you think other wise