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          Find a Location

          VTX1 Companies has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileVTX1 Companies

            Telephones
            Multi Location Business

            Additional business information

            Additional Info:

            Customer Service Hours are from 8:00 AM – 7:00 PM

            Helpdesk Service Hours are from 12:00 AM – 12:00 PM MON-SUN. 24/7

            See all additional business information

            Contact Information

            881 E Hidalgo Ave

            Raymondville, TX 78580-4085

            Visit Website
            Email this Business
            (800) 446-2031

            Business hours

            8:00 AM - 7:00 PM
            Business Hours
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM

            Customer Reviews

            2.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 72

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            VTX1 Companies is the 2nd largest rural internet service provider in Texas. VTX1 provides fiber and wireless internet and telephone service for homes and businesses in South Texas, including dedicated internet access and a fully managed IP transport network for larger enterprises and carriers.

            Products & Services


            Products Sold:

            • Internet
            • Phone

            Business Details

            This is a multi-location business.

            Find a Location

            VTX1 Companies has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              881 E Hidalgo Ave, Raymondville, TX 78580-4085
              Email this Business
              BBB File Opened:
              4/10/1990
              Years in Business:
              72
              Business Started:
              4/22/1952
              Business Incorporated:
              4/22/1952
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              • Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with them as well.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Valley Telephone Cooperative Inc.
              • VTX Communications, LLC
              Hours of Operation

              Primary

              M:
              8:00 AM - 7:00 PM
              T:
              8:00 AM - 7:00 PM
              W:
              8:00 AM - 7:00 PM
              Th:
              8:00 AM - 7:00 PM
              F:
              8:00 AM - 7:00 PM
              Business Management
              • Mr. Patrick McDonnell, CEO
              Additional Contact Information

              Fax Numbers

              • (956) 642-1051
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/21/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Complaint Details Unavailable
              Read 1 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jacob J

              02/23/2022

              Their fiber internet service was fine, only had an outage once during the big Texas freeze in February of 2021. What I do have a problem with is the nickel and diming they've done AFTER I cancelled service because of moving. The month after I canceled their service, they charged me around $40+ dollars because of allegedly being unable to cancel service right on the dot of when I returned their equipment. Fine, whatever, I was assured by the customer service agent that would be the end of it. Fast forward to almost half a year later and they're charging me around $30 for undisclosed reasons. "Your account is over 60 days past due. Please pay this amount to promptly to avoid further action taken." Two questions. Why am I being charged? And more importantly, WHY AM I BEING CHARGED FIVE MONTHS AFTER CANCELLING MY SERVICE WITH THEM? Why am I being threatened with collections over $30? If you have any other options in the Jourdanton-Pleasanton area, of which there are very few to be certain, go with them.

              VTX1 Companies Response

              03/02/2022

              Thank you for your review. I would like to take this opportunity to explain the questionable charges to your account. On September 29, 2021, a request was received by Mr. Jarvis to disconnect services effective September 30, 2021. The disconnect order was processed effective the day of his request. Mr. Jarvis’s account is billing one month in advance with billing service being the 15th - 14th of the each month. When the disconnect request was received account was 15 days into the billing cycle. Because Mr. Jarvis was receiving a $25 monthly credit on his account and disconnected 15 days into his cycle the account was not entitle to the full credit amount. VTX1 companies bills one month in advance for all services. Services and credits are prorated. The $27.48 was due for services rendered from September 15, 2021 to September 29, 2021. We would have been happy to assist you, if given the opportunity to make this right.
              Read 1 More Customer Review

              Local BBB

              BBB of Greater Houston and South Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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