Customer ReviewsforOwnershield

My name is ***************************. I'm from *********. I purchased a service agreement contract with the Obligor being Ownershield. I received many marketing letters for an extended service agreement from the dealership I purchased my vehicle from in Nov. 2020. I went ahead and gave them a call and purchased an agreement because it appeared to be a great idea. I had no issues with my vehicle at the time and it was functioning properly. Even though my contract was still new, I had unexpected vehicle issues. They have denied my claim with no proof and lied about their plan not covering air springs nor the head gaskets. They also appear not to be telling the whole truth about the inspection report. I hired a private investigator and kept record of all conversations, located the inspector who recommended the air strut be replaced because the air springs located inside the strut failed and will not hold air over time. They also claim pre-existing conditions. I filed a dispute with the Louisiana ************************** I will file a complaint with the BBB. I got a statement from the inspector (One Guard Inspections), and certified mechanics report, and will take it to the next level in necessary. My vehicle is still sitting at the dealership. It's been 31 days since I filed the initial claim on April 18, 2024. I do not recommend this company.

We understand your frustration and apologize for any inconvenience, ********. We will thoroughly review your claim to ensure that all steps and inspections were conducted correctly and efficiently. If you have any questions, please contact our claims department at ************.

tHEY WHERE VERY HELPFUL AND TOLD ME EXCATLY WHAT THEY WOULD COVER OF THE REPAIRS TO MY dODGE cAREAVAN. ************ CLAIM PROCESS WAS FLAWLESS i WOULD RECOMMEND THEM

Thank you ******* for sharing your review! We appreciate your positive feedback and will be here for you in the future if you need us. 

I would give this warranty service a zero star I could I purchased a warranty with the dealership that I bought the truck from, but the warranty they provide doesnt cover the current hourly rate for a service technician. If you get this warranty expect to have to pay out-of-pocket for the difference. Fortunately, for me the dealership honored the warranty and took care of the difference for me, but I have to drive an hour and a half to stewardship to get this discount. Most hourly rates at a certified diesel mechanic is over $200 an hour. This warranty only covers up $160 an hour. Buyer beware.

We apologize you arent satisfied with your claim, *******. We understand your frustration and want to clarify how our coverage works. We utilize a local area average for labor rates and a nationally recognized labor guide for labor time. While we strive to cover as much as possible, it's important to note that when a repair facility charges above these allotted amounts, any additional charges would be the customer's responsibility. If you have any further questions or concerns, please feel free to reach out to our claims department at ************ for further clarification or to answer any questions.

Company help with payment on my vehicle even though the damage was due to previous accident before I bought vehicle.

Thank you, *****, for sharing your review! We appreciate your positive feedback and will be here for you in the future if you need us.

All positive experiences with the warranty and company. No complaints.

Thank you, ***, for sharing your review! We appreciate your positive feedback and will be here for you in the future if you need us.