Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Ownershield has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ownershield

      PO Box 852770 Richardson, TX 75085-2770

      BBB Accredited Business
    • Ownershield

      1900 Firman Dr STE 700 Richardson, TX 75081-1869

      BBB Accredited Business

    Business ProfileforOwnershield

    Auto Warranty Plans
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    According to TX Secretary of State records, NJ Secretary of State records, the New Jersey BBB files and the NCTX files, Peter Masi and Kurtis Orcutt are principals of Accelerated Service Enterprise LLC, Dealer Motor Service Inc, Independent Dealer Group Inc and Ownershield Inc and National Security Exchange LLC dba Auto Care.

    The BBB Business Profile for Accelerated Service Enterprise LLC can be found here;

    https://www.bbb.org/dallas/business-reviews/administrative-services/accelerated-service-enterprise-in-richardson-tx-90850427?language=1 .

    The BBB Business Profile for Dealer Motor Service Inc can be found here;

    https://www.bbb.org/dallas/business-reviews/auto-warranty-plans/dealer-motor-service-in-richardson-tx-90852281?language=1 .

    The BBB Business Profile for Independent Dealer Group Inc can be found here;

    https://www.bbb.org/dallas/business-reviews/administrative-services/independent-dealer-group-in-richardson-tx-90847911?language=1 .

    The BBB Business Profile for National Security Exchange LLC dba Auto Care can be found here;

    https://www.bbb.org/dallas/business-reviews/auto-service-contract-companies/autocare-in-richardson-tx-90345937?language=1 .
    See all additional business information

    At-a-glance

    Customer Reviews

    3.06/5stars

    Average of 33 Customer Reviews

    Customer Complaints

    228 complaints closed in last 3 years

    92 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/12/2018

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Administration Company of Aftermarket Transportation Products

    Products & Services

    Mechanical Breakdown Vehicle Service Contracts

    Business Details

    This is a multi-location business.

    Find a Location

    Ownershield has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ownershield

        PO Box 852770 Richardson, TX 75085-2770

        BBB Accredited Business
      • Ownershield

        1900 Firman Dr STE 700 Richardson, TX 75081-1869

        BBB Accredited Business
      Location of This Business
      PO Box 852770, Richardson, TX 75085-2770
      BBB File Opened:
      10/1/2010
      Years in Business:
      15
      Business Started:
      10/30/2009
      Business Started Locally:
      10/30/2009
      Business Incorporated:
      10/30/2009
      Accredited Since:
      2/12/2018
      Type of Entity:
      Corporation
      Alternate Business Name
      • Owner Shield
      • Ownershield, Inc.
      • OSI
      • 1st US Auto Protect
      • Smart AutoCare
      • 1st U.S. Auto Protect
      • Advantage Care
      Related Businesses
      Business Management
      • Mr. Peter Masi, Director
      Contact Information

      Principal

      • Mr. Peter Masi, Director

      Customer Contact

      • Mr. Peter Masi, Director
      • Mr. Richard Kahlbaugh, Board Chairperson
      • Mr. Michael Grasher, CFO
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      230 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      33 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      JENNIFER G

      1 star

      11/11/2024

      I would give 0 stars if possible. This warranty company decided to send an investigator out after computer diagnostics revealed the issue was the vvt solenoids. The car was towed to the mechanic on a Wednesday. Thursday afternoon the investigator appears and stated in his report 4 days later computer diagnostics is wrong. He states the issue is a bad crankshaft sensor. This sensor is replaced, and unsurprising the car is still not fixed diagnostics reveal again the same code bad vvt solenoids. This company actually wanted to send another investigator. The mechanic went back and forth finally this company would approve the solenoid replacement upon a video showing the diagnostics being performed. This company held up repair on my car for a full 10 days. My deductible with this company is supposed to be $100 for any claim. I had to pay over $400 to get my car fixed. It seems the company won't pay for frivolous work demanded by their investigators. I had to pay for the investigators ineptitude. So wrong on so many levels. Run from this company. They will scam you in a heartbeat.

      Local BBB

      BBB serving North Central Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.