Business ProfileforLennox Industries, Inc.

1. The Lennox/Healthy Climate dehumidifier, model #HCWHD4-80, is not as effective as it is supposed to be. It is not dehumidifying the air enough.2. The consumer affairs department is stonewalling customers, they are not addressing the issues.3. Lennox Tech support for dealers is keeping the installers on excessively long holds.None of the issues mentioned here are to be blamed on, or ascribed to, my Premier Dealer ****** HVAC of *******, ***** elaborate, 1. AirMax HVAC installed a whole house dehumidifier, model #HCWHD4-80. I have a 2200 sq ft house, and this is well within the specs for this model. I cannot achieve a humidity level lower than 55-57%. This, despite the dehumidifier running 24/7 and all the windows remaining closed.This constitutes false advertising and is borderline is fraudulent. I have spent thousands of Dollars on a dehumidification system that does not accomplish what it is supposed to do.2. I brought this issue up with Lennox Consumer Affairs, cases #*** 3695, et al. ******** my system is still under warranty, Lennox refuses to take responsibility for the fact that it is not performing up to specs.. They are using the tactic of triangulation, deflecting issues away to their dealers at every turn.3. I have witnessed first hand that the installers from ****** HVAC have been kept on hold with Lennox tech support for excessive amounts of time - approaching one hour in more than one case. There has not been a single instance where I felt that their hold time was acceptable. This cannot be limited to the experience ****** HVAC had. These unreasonably long hold times constitute an unfair burden that Lennox expects their dealers to bear. I am appalled by the lack of support that Lennox gives their dealers, just so that Lennox can get away with hiring fewer phone technicians. More details are provided in the attached complaint.