Business ProfileforFloatMe
Current Alerts For This Business
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.
On December 29,2023, FloatMe Corp, Joshua Sanchez, individually and as an officer of FloatMe Corp., and Ryan Cleary, entered into a Stipulated Order for Permanent Injunction, Monetary Judgment, and other Relief with the Federal Trade Commission (FTC) with the United States District Court Western District of Texas. The Stipulated Order settles allegations FloatMe violated Section 5 of the FTC Act by failing to disclose terms about their negative option feature before obtaining consumers' billing information, charging consumers without consent, failing to provide a simple method for consumers to cancel their monthly subscription, and discriminating against applicants who receive public assistance benefits on their mobile application over the internet.
FloatMe is ordered to pay $3,000,000 as monetary relief to FTC to be used to provide refund to consumer and prohibits FloatMe from deceiving consumers about their products or services.
For more details go to FTC Acts to Stop FloatMe’s Deceptive ‘Free Money’ Promises, Discriminatory Cash Advance Practices, and Baseless Claims around Algorithmic Underwriting | Federal Trade Commission
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 454 Soledad St, San Antonio, TX 78205-1554
- BBB File Opened:
- 6/4/2020
- Years in Business:
- 6
- Business Started:
- 3/27/2018
- Business Incorporated:
- 12/18/2018
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- 9:00 AM - 5:00 PM
- Su:
- 9:00 AM - 5:00 PM
- Business Management
- Mr. Christopher Brown, Director
- Mr. Joshua Sanchez, CEO
- Contact Information
Principal
- Mr. Christopher Brown, Director
- Mr. Joshua Sanchez, CEO
Customer Contact
- Mr. Christopher Brown, Director
- Mr. Joshua Sanchez, CEO
- Additional Contact Information
Website Addresses
Customer Complaints
101 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
34 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Randi K
1 star06/29/2024
FloatMe Response
07/01/2024
I'm so sorry to hear that! We charge a $3.99 monthly subscription fee for access to all of our services, including Floats. This fee helps us ensure the security of the platform and provide our current and future services.
We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.
Members can cancel any time by heading to their membership settings. If you need assistance canceling or would like a refund, please visit us at support.zendesk.com and submit a support ticket. We're happy to help!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.