ComplaintsforH-E-B
Grocery Store
HeadquartersMulti Location Business
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Complaint Details
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Initial Complaint
07/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 7/7 in the evening I was in HEB location on Central **********************. I reported this incident to the manager on duty along with 2 other employees at the time and I was promised and told that someone from HEB corporate would reach out to **** sustained an injury during my visit. While I was picking up a frozen merchandise from the freezer section, another of the same item that are frozen solid ricochet off the rack due to the negligence of the HEB staff that overstuffed the items in that section. There was an extreme amount of pressure unbeknownst to me. This frozen brick landed on my left toe, and I felt immediate pain. The nail on my toe instantly bled, I have photos I took proving this.HEB Manager on duty or corporate have also been negligent in following up with me directly. I am attempting to resolve this issue directly with the company instead of seeking help elsewhere. However I will do so if it is necessary and HEB fails to contact me as they should have done already. Please reach out to me via email with a number to arrange a call. Thank youInitial Complaint
07/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This store is falsely advertising product. They have Powerades wrappped in 24 with signage above saying 5.14 each . Called a manager (******, she was rude and not helpful )to the register and she is stating per each 8count its 514 I have a store photo and receipt.Initial Complaint
07/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
3 Incidents 1. charged me for an item I did not purchase 2. misadvertising. Had 18 pk eggs advertised on special for $4.33, they charged me over $5.00 had to wait for manager for Refund 3. Purchased Skinless, boneless chicken thighs, over have of the thighs had bones, gave me an inferior product for premium price.The charging for an item that is not purchase has been reported on Nextdoor app many, many times.I realize this is minor, on my case, but how many customer are being screwed without customer realizing they are paying fraudulent prices. I am sick & tired of this.Initial Complaint
07/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I shop at HEB and this is the second time we have had an issue with HEB in-store. The first time, we tried to go through the 15 items or less line and the teenage boy turned us away and said no. When we went to a different line, the teenage girl ******* stated that he would get fired if he had taken us. I was surprised and said I couldn't believe that HEB would fire their staff for accommodating a customer. We ended up speaking to ****** and she let us know there would be no bagger for the 15 items or less lane, but it is not a problem for us to check out through that line at all and that she would re-train the employees as to the appropriate manner to help customers. Now, this evening, we go to go through the 15 item or less lane and were turned away by *****. We proceeded to go to self check and were confronted by ***** who told us we could not check out in the self check with more than 10 items. We stated we wanted to check out fast and there was only one line for people with more than 15 items open and we were turned away already by *****. We said we just aren't treated this way at ****** and how their staff is always helpful and that's when ***** remarked, "then why don't you just leave and go shop at ******?" That is when we asked for a manager. No manager came, but another girl came and started laughing and talking to *****. I asked for a manager again and ****** said she was a manager, but she was never told we needed a manager. We explained the situation to ******, but she continued to argue with us and treat us poorly and also said we should just go to ****** then and that she was now getting *******. ******* came over and understood what we were saying and said he would be relaying this all to ****** and that the employees needed to learn how to handle situations differently and never treat customers the way we were treated.Initial Complaint
07/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Today I was shopping at the ************************************ location in ********, which happen to be our regular store for many years already, where I bought a piece of Dutch cheese. Since the HEB cuts the Dutch cheese wedge lengthwise, which makes them unusable for a cheese slicer, I asked for a cut that wasnt sliced lengthwise. The friendly cheese representative cut me a proper piece, and I believe that his interest in foreign cheeses made him wonder why I asked for such a cut. I explained that Im Dutch myself, and that if you dont slice the wedge, it remains suitable for a Dutch cheese slicer. It was a friendly and pleasant conversation on which I made a joke that it is a dead sin in *************** to slice the wedge in half. I continued my shopping but a couple of minutes later I was approached, quite hostilely, by an individual that identified himself as ****, the store director. Evidently ****, caught part of the conversation I had with the cheese rep and followed me throughout the store where he deemed it necessary to accuse me from threatening his employees with the dead penalty(?), at least that is what he claimed. I was absolutely staggered by this biased accusation about a friendly conversation, that he obviously misunderstood. And if he wouldve talked to the cheese representative, he wouldve learned it was just a friendly chat. But what shocked me the most was the level of aggression and his belligerent posture in front of many other shoppers within the community. It was very embarrassing and I was glad that my wife and child just walked to another part of the store so they didnt have to witness this completely unnecessary demonstration of contempt, that was based on his lack of understanding. This is a completely unacceptable store experience, in a store where we have been shopping for years, and therefore like to see HEB regional management address this needless escalation and unfounded retaliating behavior from their store manager.Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
June 14, 2024 Green *** in salad (legs were moving)Spit out salad that was in my mouth. Started to feel nauseous H-E-B MEAL SIMPLE Garden Cranberry Pecan Turkey Salad READY TO EAT PRICE:$5.00 8oz (227 g)Initial Complaint
06/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased two pizza kits yesterday from the *********** store. I opened them up today to commence preparing the pizzas. One kit did not have any sauce and was missing one cheese. I thought well I will just use the sauce I have in my kitchen cabinet and reduce the cheese. I then rolled out the dough and opened up a cheese container. I was hit with a rancid smell. I tasted the cheese and it was disgusting. I opened one other cheese and it was the same. The third container was okay. Remember I should have had 4 total. Gross. Totally unacceptable. I cannot just go to the store because I live 1.5 hours away. I very rarely get to go to Central Market. This was a terrible thing to have happened. Disappointing to say the least!!! What happened to this customer high quality ********************! Now I have to go out and buy some cheese after I already spent money on the kits.Initial Complaint
06/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I went to this HEB on 6/3/2024 to purchase 3 money orders. The cashier tells me that the transaction was declined and didn't go through. I swipe again and asked for cash back the second time and again she says it declined. From both transactions, its a total of $2,247. I open my bank app and it shows both transactions went though. The manager tells me that it wasn't showing the money being taken on their end so they wouldn't be able to do anything in regards of refunding me the money, that it was something i had to deal with my bank about, My bank tells me that they cant dispute these transactions because i had authorized these transactions in person and it was showing them that the transactions were completed. I've talked to about 4 managers at HEB, sent them a statement from my bank showing the transactions were complete and they still say they don't have the money and that there's nothing they can do to help me obtain my money back. I really hope this is something you guys can help me with because its not $50-$100 dollars I'm loosing, its @$2500Initial Complaint
05/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 05/28/24 I went shopping at the HEB at ***********************************. From the moment I walked in the store the manager ***** followed me around the store. I checked out and left my cart in the open easily to be seen to use the bathroom before I left. I promptly walked out after with my items after the bathroom. Didn't take anything in the bathroom with me and certainly didn't ad anything to the cart. ***** than stopped me at the door and demanded to see my receipt. I asked him why am I the only one you're singling out and he said because I went to the bathroom and didn't have bags for my groceries. This HEB charges for bags and I didn't have extra money to buy bags. That's why I didn't have bags. I felt very embarrassed and humiliated because of being stopped and being to poor to buy bags.Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Went to pay for my tags at HEB and it gave me the option to pay with credit card but the clerk denied me the option to pay with credit card. She stated you can only pay with cash, check or debit. AT HEB it gives the option to pay with a credit card. I asked where does it say that it writing. The clerk says I don't have it in writing. Keep in mind it gave me the option to pay by credit card she just keep denying me. You have to let customer know your policies in writing it's the law if you are running a business.
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Contact Information
646 S Flores St
Attn Customer Relations
San Antonio, TX 78204-1219
Customer Complaints Summary
136 total complaints in the last 3 years.
49 complaints closed in the last 12 months.