Business ProfileforID90 Travel
At-a-glance
Customer Complaints
55 complaints closed in last 3 years
13 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
- Location of This Business
- 925 S Kimball Ave Ste 140, Southlake, TX 76092-9030
- BBB File Opened:
- 6/17/2013
- Years in Business:
- 15
- Business Started:
- 7/6/2009
- Business Started Locally:
- 7/6/2009
- Business Incorporated:
- 1/20/2012
- Accredited Since:
- 6/25/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- ID90T, Inc
- Business Management
- Mr. Michael Stacy, CEO
- Ms. Mary Olsen, Staff Accountant
- Ms. Staci Schuhmann, Director of Marketing
- Contact Information
Principal
- Mr. Michael Stacy, CEO
Customer Contact
- Mr. Michael Stacy, CEO
- Ms. Mary Olsen, Staff Accountant
Customer Complaints
55 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sonja B
1 star06/21/2024
ID90 Travel Response
06/24/2024
Upon reviewing your cases currently being handled with our Customer Support Team, we are sorry to hear you are dissappointed with the resolution time.
Kindly note this cases need to be escalated via a 3rd party supplier that is in between us and the Hotel and there are protocols we can't avoid as per the contracts and agreements set in place.
As of yet so we continue to negociate with them on your behalf through our Supplier. As a courtesy to you we will expedite the resolution of your case while we continue to negociate with the property.
Details and any additional information will be sent to you via your current open tickets with our Customer Support Team
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