Business ProfileforConn's Home Plus

We made double payments for a year to pay off without interest and NEVER LATE . We checked the acct approximately 3 weeks ago and only $309 left to pay. 2 days later we logged in and the payoff was over $1200. We called customer service to see what happened and they stated the promo expired. They said they would submit a request to have the promo reinstated so we could pay off the $309. The CS Rep stated it was interest that was added to the acct. I have called back multiple times for answers about exactly what was added to the account, the amount of interest, the amount of principal that was left. To which the representative basically said there is no one in the company that can answer questions for us and it is up to us to read the contract to figure it out. THAT IS NOT HOW CUSTOMER SERVICE WORKS!!!!!!!! They literally could not explain what was added to the account. We do not understand how no one in the company can help. We have tried every corporate number and all are disconnected. We know they filed bankruptcy... but come on, help would be nice. Here is what we want... the promo to be reinstated so we can pay the last $309. In addition, we want to understand the breakdown of what was added to the account, and to answer questions such as is interest charged on the interest. AND FINALLY.... hire people that understand the contract or allow the customer service team to explain things instead of saying.. "I can send the contract." They were nice, but completly ineffective. We're considering hiring an attorney for breach of contract of not providing proper customer service. Answers would be nice. The $309 payoff is preferred. If not, we will tell others that Conn's has been shiesty and we'll continue to complain everywhere we can. We have paid $5592 for this acct plus another acct paid off for $3172. It's obvious we are not valued customers. We paid them $8764 this past year. We have been excellent customers. Never late. But have been treated terribly.