Business ProfileforWhat’s the Occasion Linens and Decor

I went to Fairrus at What’s The Occasion as a recommendation from my now husband when he met her at a wedding show. At first, the team was helpful and allowed me to add and remove items from my invoice to accommodate my wedding. One month before, I contacted the company to schedule an appointment for my final selections. At the meeting I removed several items as the venue was now providing. Fairrus was not happy that I was making these changes and said I could not remove items, I could only add. I told her that had not been the case. She said it was in the contract. I asked to see a contract I had signed. I paid the deposit to secure services, but signed nothing. She said the invoice was the contract. I replied invoices are itemized lists and not contracts. She gaffed and replied she won’t remove the items and my “poor attitude” is not helping the situation. Was I frustrated… yes, but not one time did I yell or curse. She walked away from the table and began talking to another individual. Ten minutes later, she returned with the edited invoice, sat at her desk, and said nothing else. She left me at the table with no closure and acted as if I wasn’t sitting there. I got up and left. A week before the wedding, I reached out to them to confirm drop-off and pick-up times. My husband, coordinator, nor my calls and texts were not responded to. My day-of went up to the building and waited to receive some sort of service. Speaking with my coordinator, Fairrus began to slander my name. Nonetheless, coordinator confirmed delivery for 2p although Fairrus tried to manipulate drop-off to accommodate another event she scheduled. Day before, she tried to charge another $300 for a delivery after we already paid for delivery. Day of the wedding, they delivered 2 hours late. My team had to help. 5/10 tables were missing. Pick-up was supposed to be at 12:15am and they didn’t arrive until 2:45am. Highly disappointed.