Business ProfileforImperial Outdoor Power Equipment

I WOULD NOT REFER ANYBODY TO THIS PLACE Stopped by this establishment in search of a used zero turn mower. Happen to be a *** *** sales rep. in the parking lot that day giving discounts. Thirty minutes or so later I'm in over $3,000.00 on a new machine. I get the machine home first day it would not turn strong to the right, mower is making all types of rattling noises, I return the mower for service (maybe one hour and half on timer), get mower back a week later. Start to cut again, a lot of vibrating on deck, looked down, one of the blade pulleys had come loose, Return mower again. Then the problem starts; I told the owner that I was not pleased with the machine, He told me that he "don't make the unit" he only sale it. I was advised that they did not know when the part would be in. I asked for a refund since the machine was new. The owner(Javier) told me that he would not give me a refund, when I asked if he stood behind the products that he sold, I Was Basically Told Not If They Were Faulty. After calling Red Max Co. in North Carolina and going back and forth with a manager and the owner(Javier) at Imperial Outdoor Power Equip., *** *** agreed to the refund, told Javier they would refund them and to refund me. Imperial still would not refund me. Told me he had to have money from company in hand. The transaction took almost a month. When I Finally got my money in early July, it was only because I called and was told "oh I thought we told you it was here". The ladies behind the counter are very nice , professional and cordial. Javier is very Rude and Unprofessional. Guess that's why his business is Not BBB Accredited BEWARE! Only gave a STAR because without one, you are not allowed to post.