Business ProfileforBrookshire Grocery Company

I attempted to submit a contact/complaint via your website and the function appears to be broken so going this route instead because I feel that strongly about this. This is regarding the Mabank store location at ********************************Your store opens at 6am. This means that your store should be ready for customers at 6am. This morning I arrived shortly after 6 to a FULL parking lot - and a giant staff meeting/birthday celebration happening at the front of the store blocking all checkout lanes and occupying all employees. I didn't see a single employee throughout my trip though the store. I come at 6am for the peace and quiet and for the friendly customer service. I got neither of those things this morning and it was an extremely stressful experience. Furthermore, it was ironic that the manager was preaching about providing great customer service, about making sure every customer was acknowledged, recognized and assisted - while nobody acknowledged the current customers in the store or assisted them. There were employees blocking half the self-checkout lanes. I had to check out an entire cart full of groceries at a self-checkout lane with no assistance. It was terrible customer service. Store meetings should be held prior to opening hours, after opening hours and most definitely away from current customers in the store shopping. If I was the type to make a scene, I would have said something then and there, that was just a terrible way to have a staff meeting on a Saturday morning after the store had already opened for business. Furthermore, a sale item that had a tag on the shelf for a certain price did not ring up that price and I had nobody to help me with that - so now I have to come back later with my receipt. Just very stressful and very disappointing way to start a Saturday. DO better for your customers - as you were trying to tell all your staff in your very disruptive meeting.