Business ProfileforLone Star Harley Davidson Inc

As a near 30 year Harley Rider, it pains me to have to warn folks away from the local Lone Star Harley Shop. If I could give less stars, I would. Nothing is worse than getting billed for work not done, but it is compounded by changing prices along the way, as well as cavalier attitude when issues presented to Lone Star staff. My wife's 2008 ********* needed new tires, an oil change, and an inspection for a ******* trip this year. They quoted a price and said they would do the work in 2 days time. She called 2 days later and they hadn't started on it. Then, when they told her it was done she came to pick it up and noticed the inspection was not done but it was billed on the ticket. They went and slapped the inspection sticker on while she waited, but the quoted total had gone up as well. They said it was an honest mistake on the tire price, so she paid it and moved on. Thankfully we only drove the bike straight home and up onto a trailer for ******* trip, as when I got to ******* and checked the oil, none was found. Her little sporty took 2 quarts to get full enough to ride, and it only holds 2.5 quarts total. The evidence indicated they had not changed the oil filter nor the oil, but must have drained it as it never read low before or since. I made them aware of this multiple times over multiple months, and no one cared at all. After pressing the issue as I purchased more HD oil to do my own oil change on her bike, they called me today, only to accuse me of lying about this issue and refusing to refund any part of the work not done. I highly suggest STAY AWAY FROM LONE STAR if you want actual service, unless you approve of changing prices, billed work not getting done, and no sense of duty to correct mistakes on the part of the staff. I will find another source for HD parts, and sadly, I will never return to the store I worked at 30 years ago.

**************** brought his bike in to have an oil change and inspection done. He picked up his bike and took it to ******* soon afterwards. The customer claims we left his bike with no oil in it. I do not believe this to be the case at all. While **************** may have had an issue, no one in **************** Managment or me were told there was an issue until this past weekend, 4 months later. It's hard for me to believe there was an issue if he waited this long to let us know. He came in the store this past Saturday. He went to the parts counter and asked *****, my parts guy for oil for his bike. ***** got him the oil and told him the price. **************** was upset as he thought the oil should be free, ***** or anyone else at the store knew there was even an issue. I spoke to **************** about his car outside. he never mentioned anything about being upset about anything. ***** made a not about his comment and gave it to ****** on Monday when we came back. Both my Service Manager, ****, and ****** my Service Director contacted **************** to discuss. He was unreceptive to any help. At this point, I can do nothing for ****************. I'm sorry he had an issue with us, but he should have given us the opportunity to resolve it in a more timely manner like most customers do. We make mistakes, but I do not feel that we are at fault here.Thank you,************* Owner/Operator Lone Star Harley-Davidson