Business ProfileforThe Rush Fun Park

I highly recommend avoiding this establishment. I went with my 2 kids and wife and actually had a nice time. BUT we were greeted by a very nice young lady that helped us. She offered us a price on a membership that was about the same price as paying for the day so seemed like a no brainer. Come to find out it was a monthly membership that billed us that every month. That was never disclosed at all. I even questioned how it was so cheap, as it didnt make sense to ever just pay for one day. Explaining that we pay that every month would have been nice. So I call to cancel and get directed to the ** as only they can help us. Write the ** and 2 weeks later I get a reply telling us we are locked into a 4 month membership and its against their policy to break it. We have to pay for 4 months and then she would be happy to cancel it. She said we should have looked at the flyers in the store or the fine print on the iPad and seen that it was a monthly payment. Wow. I though letting the person who greeted us right away, help us would be safe. Didnt know I should say hold on let me go read all your flyers and make sure youre not misleading us.And I understand that is not 100% on them. I get that I should have been more aware too. Still think locking us in is a horrible way to treat customers. Ok so fast forward. We have now paid 4 months and I have now sent multiple emails over the course of a month with no reply. Nice. Obviously there is something shady going on. At this time I still have a membership that I cannot get a hold of the person who said she would be happy to cancel. I have also filled out the website contact form 3 times and messaged them on their active ******** page, with no responses at all. Horribly shady business.