Business ProfileforPayne Dealer Group Management Co Inc

My husband and I purchased a 2023 Volkswagen ID4 through the Mission VW store back in late January 2023. About a week in, the headlight went out, dashboard paneling was lifting, unlock approach wasn't working nor handsfree tailgate. We then took it into service around late February 2023 with Saul. The service department tried to blame "damage" to the headlight even though the vehicle hadn't been in an accident. They had to have a specialist from corporate come down to investigate. After further review, they determined there was no damage and would be covered by warranty. We waited over a month to get our vehicle back hoping all issues would be addressed. When we got home from picking up the vehicle at the end of March 2023, we realized the unlock approach, handsfree unlock, nor handsfree tailgate were still not working. We tried reaching back to the dealership and had been told they had no time for us. Fast forward to July, our 10K service is coming up so we decided to schedule an appointment to have it taken care of along with the other concerns not address in February's visit but this time with Stephanie. We have now waited over a month to have any update on our vehicle but we have been told there is only one tech in the entire RGV to work on these vehicles. Using our VW app, we have noticed our vehicle hasn't moved from the overflow lot in over a month. Thankfully we have a loaner however the loaner has its own issues. We do understand if there is a backorder on parts or anything similar, however for our car to be baking in the sun with dirt and bird droppings for over a month without even being looked at? I'd like to pick up my vehicle but my husband was told the service ticket would be closed. We need to just leave the vehicle there for the ticket to remain open and we not lose our place in line to be serviced. This is taking too long to be paying on a vehicle that we can't even use and the one they lent us is just as bad of a vehicle.