Business ProfileforGoosehead Insurance Agency, LLC

I reached out to Goosehead in June 2024 through a referral to ***** ******, the agent I worked with. He got me a new ************ insurance policy, as mine were set to renew on 7/10. My original flood policy was $1,421 which I was confident I was overpaying for and what prompted me to reach out to an insurance broker in the first place. He got me a new policy at $862. I signed a contract for that policy with Goosehead on 7/9 with an effective date of 7/10. At that point, my mortgage company had already paid my original policy one month in advance, on 6/11. So, I had to reach out to the insurance carrier to cancel that policy and get a refund. I should have been able to do this with no issues. However, when I went to send them my new policy declarations to prove I had a new policy, I found out that my new policy had a start date of 7/23, even though I had signed a contract that had an effective date of 7/10. As a result, they said that I had to use my original policy as that was the earlier dated one. Because of this, I immediately reached out to ****************************** to resolve this issue. On a side note, THEY ARE HORRIBLE TO WORK WITH. Totally unresponsive, I have called dozens of times in the last few weeks and while the service people that answer the phones are awesome, I have heard nothing from the sales side (who actually has authority to resolve the issue), despite being told every time someone will be reaching out within a business day. What I have asked for is: 1. a full refund on my new policy through Goosehead ($862). 2. a refund of the agent fee I paid ***** ****** ($200). 3. The difference between my original policy and my new one, as these are the damages I incurred by working with Goosehead rather than a reliable insurance broker ($559). I have been told they are going to do 1. and 2. but I am planning on taking the **************** to small claims court for 3. I have attached the flood insurance contract I signed with an effective date of 7/10.