Business ProfileforSymtec, LLC

I had an absolutely awful experience with this company and I wish I would have read some of the other poor reviews online because my experience echoed them precisely. They are horrendous at communicating. If you call, you are extremely lucky to get ahold of anyone, and if you do, they will not be able to answer your question. Instead you will be told that someone will follow up, which they rarely do.The billing for remote work is an absolute scam. I have emails demonstrating that they tried to "fix" my system when really my internet was down. I got charged an hour for this. The second time it happened I reached out and let them know. This was four minutes from start to resolution. Another hour was billed. I would never trust them if my system actually went down and I needed to use the backup.When calling to cancel I was told by ****** that its my fault that their communication was bad and this is no excuse for cancelling. Apparently I wasnt talking to the right people. I guess dont bother calling their number listed on ****** because thats the number I was using. The company is 15 people and whoever I call should be able to get my message to the right person. Blaming the customer is a terrible look and should tell you everything you need to know

Services were provided in full with 100% successful verified backups for the backup solution. We have documented communication and verified it with their staff that we did respond. The solution provided has our full confidence. The client was frustrated when we mentioned they have a contract for services and they didnt want to fulfill the terms. We recognize that hourly services are not a great fit for our clients. We now only offer managed IT solutions at a fixed monthly cost.