Business ProfileforFluent Home, LLC

I've had my current alarm system with Fluent for at least 6 years. There was a power outage on September 27, ***************************************************************** my neighborhood. Power was out for about an hour & a half. My system hasn't worked since then. Screen is black & button lights aren't lit up. I had to pay $20 for a new power transformer to be shipped. I received the part, installed it myself & the system still doesn't work. I was told I would need to pay $130 for a technician to come out & if panel is deemed faulty, I would be expected to purchase new equipment at the cost of $700. A representative attempted to see if a technician could come out at no charge. I haven't heard back. I'm under a contract until September 2026. I'm forced to either pay each month for a system that doesn't work & doesn't report to the monitoring station or cancel & be subject to an Early Termination Fee. I've been out of work for almost a year due to a wrist injury. I simply can't afford a technician service fee or new equipment. I can't needlessly throw money away on an alarm system that is not functioning properly either. After multiple phone calls & speaking to several representatives, nothing has been done to fix my equipment.