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          Find a Location

          HealthEquity, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileHealthEquity, Inc.

            Health Savings Administrators
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            15 W Scenic Pointe Dr Ste 100

            Draper, UT 84020-6120

            Visit Website
            (866) 346-5800

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            Customer Reviews

            1.06/5

            Average of 297 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            656 complaints closed in last 3 years

            293 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/8/2016

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            HealthEquity, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              15 W Scenic Pointe Dr Ste 100, Draper, UT 84020-6120
              BBB File Opened:
              2/20/2009
              Years in Business:
              22
              Business Started:
              2/5/2002
              Business Started Locally:
              2/5/2004
              Business Incorporated:
              2/5/2004
              Accredited Since:
              1/8/2016
              Type of Entity:
              Corporation
              Alternate Business Name
              • Further
              • Luum
              • WageWorks
              Business Management
              • Ms. Stacie Saltzgiver, Complaint Contact
              • Mr. Jon Kessler, President & CEO
              • Mr. Stephen Neeleman, Founder
              • Ms. Alecia Gardner, Director of Membership
              Contact Information

              Principal

              • Ms. Stacie Saltzgiver, Complaint Contact
              • Mr. Jon Kessler, President & CEO
              • Ms. Alecia Gardner, Director of Membership

              Customer Contact

              • Ms. Stacie Saltzgiver, Complaint Contact
              Additional Contact Information

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              656 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/14/2024

              Complaint Type:
              Order Issues
              Status:
              Resolved
              I pay for Cobra coverage through my former employer. We have until the end of the month to pay for that month. It's the grace period. It is supposed to be until the last day of the month, which for October was the 31st. I logged in to their site on the 31st to pay the bill, and they cut me off on the 30th. Now I don't have insurance. I appealed to them and still haven't heard anything back. I am bipolar, borderline, and have ADHD. I am not someone who can be without their insurance. I'm having a bit of a nervous breakdown right now over it. I am in an episode and I need my doctors and my meds. These episodes are when people like me become suicidal. No insurance for me will kill me. I even have a copy of the bill and it says the 31st. I have proof that I logged in that night. Please help me.
              Read More
              Read 655 More Complaints

              Customer Reviews

              297 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kk Z

              11/19/2024

              My company used them to administer a *** ****************** Account) benefit of $500 a year. In order to use it I had to create an account on the ********************** website, login, and claim my benefit. There was an unknown issue with my account that led to three phone calls, each one with me being transferred to 2-3 different departments and a letter they had to send me which took 9 weeks to arrive Then, once I had the letter I called back, got transferred around the usual 2-3 departments and after a 43 minute phone call still did not get my access to my account. ?????So yeah, not great. And if they don't give me access soon, I'll lose the benefit entirely as it's use it or lose it.

              HealthEquity, Inc. Response

              11/21/2024

              We sincerely apologize if our service did not meet your expectations. To address your concerns, we can forward your feedback, along with your name, employer, email, and zip code, to our dedicated escalation team if you provide it to me. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.
              Read 296 More Customer Reviews

              Local BBB

              BBB Mountain West

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