Business ProfileforBull Matrix Restoration
At-a-glance
Customer Complaints
4 complaints closed in last 3 years
4 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 2286 W Porters Point Cv Ste C, Herriman, UT 84065-1829
- BBB File Opened:
- 7/6/2022
- Years in Business:
- 5
- Business Started:
- 10/22/2019
- Business Incorporated:
- 10/22/2019
- Accredited Since:
- 7/17/2024
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Backspin, LLC
- BMR
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Mr. Kevin Prowell, Manager
- Ms. Cherame Lindley
- Contact Information
Principal
- Mr. Kevin Prowell, Manager
- Ms. Cherame Lindley
Customer Contact
- Ms. Cherame Lindley
- Additional Contact Information
Phone Numbers
- (801) 695-9599Other Phone
Email Addresses
- Primary
- Complaint
- (801) 695-9599
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jaden S
1 star11/04/2024
Bull Matrix Restoration Response
11/05/2024
We appreciate your feedback and welcome it. We would like to advise that the material used to repair your home was a special order.
We did advise you at the time of ordering it, that this can cause delays in the repairs, since we cannot guarantee when the materials will be delivered to us. This is notated on all work authorizations. The material you selected was made to order, it had to be manufactured, and then shipped. Unfortunately we are unable to control these ship dates.
We do have a record of updating you weekly, even if we didn't have an update of the shipping time to give you.
We have a record of you reaching out due to a leak at your home, and had our mitigation team come out to your home. We could not get a response from you when we showed up, so we followed up with a phone call and an email.
During repairs to a home, at times there will be debris and garbage from the packaging of materials used for repair. We try our best to keep this in one area and out of your way until the job is complete.
We understand your frustration in the time it took to get the work completed, we get frustrated too when we cannot meet the needs of our customers due to delays we cannot control.
We invite you to show photos of the finished product and hope that you will reconsider your review due to circumstances explained.
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