Business ProfileforAldous & Associates, PLLC

I am writing to formally complain about the mishandling of my account, which has significantly impacted my credit score. I submitted and signed my Gold's Gym cancellation letter of my membership on April 24 2024, but it was not processed in a timely manner. The Aldous staff is rude, awful and none educated, does not observe business ethics and simply shouts "You must pay! " without any explanation and hang up the phone, I am at 7th months pregnant, they put me in a terrible situation and I want to resolve this issue immediately. Considering that ***** *** did not provide this letter to the bank and collectors (Aldous), I myself sent it by mail to Aldos and they received it, I made sure of receipt and confirmed on Monday 10/28/2024, and on Friday 11/01/2024 I saw my new record and I was shocked.They did not take this letter into account as a result, a debt was recorded on my credit report, which has adversely affected my credit score, causing a drop of 31 points.This decline in my credit score has created serious complications for me, particularly as I was in the process of purchasing a new home. I believe it is unfair that my credit has been negatively affected due to a delay in processing my cancellation request.I request that you promptly correct this error by removing the debt from my credit record and providing written confirmation once this has been done. I expect your immediate attention to this matter, as it is crucial for my financial well-being.