Business ProfileforMyHeritage (USA) Inc.

Subject:** Complaint Against MyHeritage for Unauthorized Yearly Subscription Charge **To Whom It May Concern,**I am writing to file a formal complaint against MyHeritage regarding an unauthorized charge of $165 for a yearly subscription, which I did not sign up for. I initially signed up on **October 7th, 2024**, to purchase a *** kit only, not for a subscription service. However, after the free trial period ended, I was charged $165 for a yearly subscription that I did not authorize.### Details of the Complaint:- On **October 7th, 2024**, I signed up with MyHeritage solely to purchase a *** kit and did not agree to or select any paid subscription option.- After completing the *** kit purchase and after the free trial period ended, I was unexpectedly charged **$165** for a yearly subscription on **November 7th, 2024**.- I immediately canceled the subscription on **November 7th, 2024**, the same day I noticed the charge, but I am still being charged despite this cancellation.- I have contacted MyHeritage customer service to dispute the charge, but I have not received a satisfactory resolution or refund.### Desired Resolution:I am requesting the following actions:1. A **full refund** of the **$165** charge for the unauthorized yearly subscription.2. **Immediate cancellation** of any active subscriptions tied to my account to prevent further charges.3. A **clear explanation** of MyHeritages subscription policies, especially regarding automatic renewals and how they handle free trials, as I was not informed that signing up for the *** kit would result in an automatic subscription.I did not sign up for any subscription service, and I believe this charge was processed in error after I canceled the subscription. I trust that BBB will assist in resolving this issue promptly.Thank you for your attention to this matter. I look forward to a swift resolution.