Business ProfileforEliot Management Group, LLC
Additional business information
On July 29, 2022, First American Payment Systems and two of its sales affiliates, one being Eliot Management Group (Eliot) agreed to an order with the Federal Trade Commission (FTC). The complaint alleged these businesses engaged in a number of harmful practices against merchants including; deceiving businesses about pricing and savings with hidden terms; imposing surprise fees when small businesses try to cancel; using an online enrollment system that obscures key contract terms; and hitting small businesses with zombie charges after they withdraw consent accounts.
Under the Settlement the defendants have agreed to stop misleading customers, stop unauthorized bank withdrawals, make cancellation easier, stop charging existing customers early termination fees and to provide $4.9 million to refund affected businesses. Eliot Management Group denies all allegations made by the FTC, and there have been no findings or legal conclusions that Eliot violated any law. Eliot agreed to enter into a settlement with the FTC to resolve the matter quickly and focus its energy on servicing its merchants and providing customer support.
At-a-glance
Customer Complaints
3 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 1100 E 6600 S Ste 425, Murray, UT 84121-7423
- BBB File Opened:
- 8/29/2000
- Years in Business:
- 25
- Business Started:
- 12/1/1999
- Business Started Locally:
- 12/1/1999
- Business Incorporated:
- 12/18/2000
- Accredited Since:
- 3/6/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Eliot
- Eliot Management Group
- E M G
- Business Management
- Mr. Matt Sheive, Vice President of Sales
- Ms. Amber Pearson, Supervisor
- Ms. Rossalie Nichols
- Contact Information
Principal
- Ms. Rossalie Nichols
Customer Contact
- Ms. Rossalie Nichols
- Additional Contact Information
Fax Numbers
- (866) 933-5581Primary Fax
Phone Numbers
- (800) 933-9856Other Phone
- (800) 789-8897Other Phone
Email Addresses
- Primary
- Sales
- (866) 933-5581
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Customer Reviews
21 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lori M
5 stars10/03/2023
Eliot Management Group, LLC Response
10/05/2023
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