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          Find a Location

          NorthStar Alarm Services, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • NorthStar Alarm Services, LLC

              545 E University Pkwy Ste 500 Orem, UT 84097-7831

            • NorthStar Alarm Services, LLC

              3333 N Digital Dr , Suite 230 Lehi, UT 84043

            Business ProfileNorthStar Alarm Services, LLC

            Burglar Alarm Systems
            Multi Location Business

            Contact Information

            545 E University Pkwy Ste 500

            Orem, UT 84097-7831

            Visit Website

            Customer Reviews

            1.15/5

            Average of 65 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            238 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Security and Home Automation

            Products & Services

            This company provides installation and service of burglar alarms and home security systems.

            Business Details

            This is a multi-location business.

            Find a Location

            NorthStar Alarm Services, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • NorthStar Alarm Services, LLC

                545 E University Pkwy Ste 500 Orem, UT 84097-7831

              • NorthStar Alarm Services, LLC

                3333 N Digital Dr , Suite 230 Lehi, UT 84043

              Location of This Business
              545 E University Pkwy Ste 500, Orem, UT 84097-7831
              BBB File Opened:
              4/24/2002
              Years in Business:
              23
              Business Started:
              12/1/2000
              Business Incorporated:
              12/1/2000
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • NorthStar Alarm Services
              • Northstar Alarm
              Business Management
              • Mr. Kent Griffith, VP of Finance
              • Mr. Dan Noble, COO
              • Mr. Jared Parrish, Chief Compliance Officer
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              238 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/03/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I sold a home in **********, ************** in October, 2019. At that time, I called all services to cancel. One of those services was with Northstar Alarm. When I called (one representative stated I called in March 2019), no one told me to come in and sign the cancellation. There was not an office in **********. Recently in analyzing my checking account, I realized they have been charging me for services since that time in the amount of $60.86 monthly. I have receive no calls or mail from them during this time. I talked to two representatives who refused to let me speak to anyone higher. He did state that my system was not working. I continue to try yo find a customer service representative I can talk to. I left my folder of information with the new owner thinking they might want to connect the services. I stated that I met with my bank and canceled the payments after July, 2024. They responded they would be reporting me to the *************** They have withdrawn for 63 months after my cancellation.
              Read More
              Read 237 More Complaints

              Customer Reviews

              65 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Carol E

              10/01/2024

              No stars from me. I have been trying to cancel the service for at least 4 years. Each time I call, they tell me it's too soon and give me a time frame. I call during that time and am told I am too late and my contract is extended for another two years. I am presently trying to get released from a contract that doesn't expire until late 2027. They keep saying that I signed something but I haven't. I finally found out the other day that they use some sort of DocuSign , saying it is a valid signature. Bu I have never been notified of any renewals. I have instructed my bank to not send them another *****. I have been told that I have 4 or 5 months before my account is turned over to a collection agency. I have consulted my lawyer and she says that there is not much she can do. So I am composing a letter that will go via registered mail to the head of the company. I am on a fixed income and $81 is a big chunk . In my mind, I am a victim of deceptive trade practices. DO NOT DO BUSINESS WITH THIS COMPANY.
              Read 64 More Customer Reviews

              Local BBB

              BBB Mountain West

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