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          Find a Location

          Check City has 43 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Check City

              2474 N University Ave Provo, UT 84604-3879

            • Check City

              159 S 500 E American Fork, UT 84003-2656

            • Check City

              6993 Highland Dr Ste 1 Cottonwood Heights, UT 84121-3022

            • Check City

              1626 N Main St North Logan, UT 84341-1920

            • Check City

              1177 Patterson St Ogden, UT 84403-0833

            Business ProfileCheck City

            Check Cashing Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Check City provides a Customer Commitment phone number of 866-992-4821 for customer complaints or comments.
            Additional Info:
            Richard Rawle, Todd Rawle, and Tracy Rawle are also listed as principals of CCO Financial LLC, Lead Genix LLC and Scrap Gold Brokers.

            Separate BBB reports are available for these companies.
            The parent company for Check City is TOSH, Inc. TOSH, Inc. is also the parent company for Scrap Gold Brokers. A separate BBB Report is available for Scrap Gold Brokers.
            See all additional business information

            Contact Information

            2474 N University Ave

            Provo, UT 84604-3879

            Visit Website
            (801) 371-6000

            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Check City has 43 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Check City

                2474 N University Ave Provo, UT 84604-3879

              • Check City

                159 S 500 E American Fork, UT 84003-2656

              • Check City

                6993 Highland Dr Ste 1 Cottonwood Heights, UT 84121-3022

              • Check City

                1626 N Main St North Logan, UT 84341-1920

              • Check City

                1177 Patterson St Ogden, UT 84403-0833

              Headquarters
              2474 N University Ave, Provo, UT 84604-3879
              BBB File Opened:
              4/22/1999
              Years in Business:
              38
              Business Started:
              1/1/1986
              Business Started Locally:
              1/1/1986
              Business Incorporated:
              5/31/2004
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • CCO Financial, LLC
              • Check City Partnership, LLC
              • Tosh, Inc
              Business Management
              • Ms. Tracy Rawle, Vice President
              • Mr. Todd Rawle, Secretary/Treasurer
              • Mr. James T. Marchesi, President
              Contact Information

              Principal

              • Mr. James T. Marchesi, President

              Customer Contact

              • Ms. Jennifer Kammerman, Compliance Officer
              Additional Contact Information

              Fax Numbers

              • (801) 377-3226
                Other Fax
              • (775) 284-0263
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/03/2024

              Complaint Type:
              Billing Issues
              Status:
              Unanswered
              They put a block on mine and my partners account so now everytime we want to take out a loan we have to reach out to them for support On the weekends or after hours we are NOT able to freely take out loans due to this restriction placed I get the feeling check city doesn't like when people rescind a loan. So on 4/1 when I yet again reached out for troubleshooting Kendall said accept auto pay and I'll turn it off once the loan goes through Well she didn't turn it off and now I'm trying to process a debit card payment to avoid further interest fees but the representative Elena refused to help process the debit payment or remove the auto pay The worst part is that they are telling me I can't take out a loan without their help because of a glitch. Where is the proof and why hasn't it been fixed in months??? On top of that, to remove auto pay Check city asks that an email be sent (during that time the loan accrues interest) Well they removed auto pay of my loan from 3/12 by accident without any documentation instead of the one from 4/1 and now Kendall refuses to help fix the error her colleague made or fix the payment preference I was told would be updated upon me taking out the loan.
              Read 4 More Complaints

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sydney P

              09/02/2024

              They had me submit sensitive documents to them just for them to deny me a loan. A complete waste of time.
              Read 2 More Customer Reviews

              Local BBB

              BBB Mountain West

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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