Business ProfileforAcclaimed Home Warranty, LLC

What really is the point of this? I filed three separate claims. Two denied, one the co-pay was so high I could have just paid for it myself. I actually mentioned to my agent that I didn't want it, but he said it was useful. It doesn't cover anything. I think most of these home warranties are basically useless.Sellers spent $400 for the policy. I spent $100 to upgrade it and a $60 charge to look at the damage.All other claims denied. I have communicated this to ********************** in ************** as well as Metro National Title in **************. They plan to use a different home warranty company now.

Hello *****,
 
First and foremost, we want to let you know how much we appreciate you as our customer. Our goal is to provide our customers with the best home ********************** experience. In order for Acclaimed to maintain that experience for every customer we must stay within the guidelines of the given service contract.
 
Acclaimed understands the frustrations you have experienced. We have thoroughly reviewed you concerns and contract coverage. We do show that a claim was approved for the refrigerator in which the water line for the unit needed to be replaced. Acclaimed covered the repair. You were responsible for the cost of moving the refrigerator from the cabinetry which is considered access. Per the contract, "*** is not responsible for providing/gaining or closing access to repair or replace a covered system, part, or appliance that is concrete encased or otherwise obstructed or inaccessible except where noted in this Contract."
 
In regards to the other claims you had made that were closed, those items are listed exclusions in the contract. Acclaimed representatives had attempted to call you on each of the claims to provide information on why we were unable to assist. Acclaimed Home Warranty does not cover for restoration repairs, such as those caused by the leaking refrigerator. The refrigerator light and the glass on the range are also listed exclusions in the contract. 
 
As you will find with all home warranty companies, there are exclusions in the contract. State regulation requires Acclaimed Home Warranty to follow the guidelines of the contract with each service request placed to be equitable to all our customers. It is the official stance of ********************** that all procedures required in identifying the service have been followed. We apologize that we have been unable to meet your expectations. Acclaimed takes pride in being transparent with the contract and coverage we offer. We urge all our homeowners to review the service contract that is provided to maintain proper expectations on their warranty coverage. We are happy to assist you with any unexpected repairs that arise that fall within our contract guidelines.