Business ProfileforUtah EZ Maids

The business sent out one cleaner initially at 5p who arrived without cleaning products, so we provided what we had (even though I told the business everything we had was packed) and she started upstairs in the bathroom. I heard her phone going off constantly. Another woman came later and started on the kitchen, she did a decent job except forgot a cabinet and I had to finish wiping out the fridge. The first lady said this would take both of them 4 hours (finish at 9p), which I said was fine as long as the job was done well. She then came downstairs abruptly at 8p and stated she needed to leave. I asked if everything had been done and I had been in the house most of the time. She claimed the bathrooms, floors, etc. were done but there was visible debris from moving still on the floor. It was dark by then, so I wasn't able to see everything that still needed to be done until the next day, when I contacted the owner (I presume).He said he would send out a cleaner to finish and never did, then sent belligerent texts when I told him I would file a ****** claim, contact the BBB and leave him a review on ****** - for which he threatened pressing charges for defamation. He offered to refund the $20 tip I gave each cleaning girl ($40 total). I tipped them just to be nice even though I knew the job was unacceptable for a move-out clean, which is what I booked. He still has not provided a receipt, which I requested several times. The communication from the business was extremely unprofessional. I wish we would have taken more pictures before we undertook finishing cleaning ourselves; I was nearly 5 months pregnant with twins and this was terrible for me. We had to clean up the tile, all the bathroom drawers and shelves, actually mop the floors, finish the kitchen, etc. all of which took an additional 3 hours. We should have been able to trust *******backed services; when we reached out to ****** with screenshots of the texts we were refunded all but the tip, even without a receipt.