ComplaintsforSelect Portfolio Servicing, Inc.

• Initial Complaint

  10/16/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  WORSTTTTTTT customer service/communication when handling people's money and over charging on taxes being paid-when trying to resolve issue all they do is give a run around. They say it's being disputed, there's no point of contact for "that department" , they don't provide any email to have everything in writing. Disputing issue has been going on for months with them over paying our property taxes- 2 quarters in a row by thousands of dollars.

• Initial Complaint

  10/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We had our home built in 2003 and the amount to be financed $150,000. Over the years we have suffered several hardships, unemployment, brain tumor, and Cancer. Through all of that we have still tried to make timely payments on our home. This company now says that we owe them over $500,000 on our home and that we need to pay them $40,898.61 before October 23, 2024, they have already set a foreclosure date of November5, 2024. We are now being constantly harassed by strangers showing up at our door, calling all day about buying our home. We do not have any way of paying that amount of money and we do not want to lose our home. Please remove all of these charges and allow us to keep our home. Please remove whatever information you have made public that is causing all of this harrassment.

  Business response

  10/21/2024

  FYI-Unable to upload the response as it's too big -

  Loss Mitigation
  In the inquiry, loss mitigation assistance was requested. On July 1, 2024, an Assistance Review Application was initiated. As outlined in the enclosed Assistance Review Decision Notice dated July 10, 2024, SPS reviewed the complete Assistance Review Application for eligibility under its loss mitigation options which were established through investor rules and were based on the individual circumstances. We were unable to offer an SPS Trial Modification Plan because in performing our underwriting of a potential modification, we could not reduce the principal and interest payment, or the payment reduction achieved did not meet the payment reduction that is required for the account.
  However, a 12-month Repayment Plan was offered as an alternate option, which consisted of 11 monthly payments of $5,868.74 and a final payment of $5,868.79, with the first monthly payment due on or before August 14, 2024. The Repayment Plan was the only option available per program guidelines. In order to have accepted this offer, SPS needed to receive the first Repayment Plan payment on or before the specified due date. *** considered the Repayment Plan withdrawn because we did not receive the first payment by the required due date. Previously, the account was approved for a Repayment Plan as outlined in the enclosed Assistance Review Decision Notices dated June 7, 2022, and March 4, 2024. *** considered the Repayment Plans withdrawn because it was requested that the Repayment Plan be closed out, or because we did not receive the required payments by the required due dates.
  SPS is required to service its accounts according to the requirements of the Noteholder, which may include limitations on modification characteristics.
  A refinance may be an option to consider. *** does not originate accounts and is not able to provide new financing. However, financing may be sought with another company to see if a more beneficial payment may be reached. If you or *** and Ms. ******* have any further questions, please contact SPS at the number listed below or visit our website for more information.
  Unpaid Principal Balance
  In the inquiry, the total unpaid principal balance was questioned. The account service transferred to *** on November 1, 2014. At the time, the account had only gone through one modification in 2008. The enclosed Loan Modification Agreement capitalized outstanding interest, escrow, and other fees/costs of $59,586.80 into the principal balance. The balance transferred to SPS was $206,867.92 as outlined in the enclosed SPS Transaction History. The account went through an additional modification in 2015, as the account was due for May 2008 due to non-payment. The enclosed Home Affordable Modification Agreement that was implemented in 2015 details the new principal balance, deferred amount, and a deferral forgiveness offer if the account remained current. The account did not remain current, and payments were not made between October 2015 and October 2019, which caused the account to fall past due again. The account was again modified in 2022 as outlined in the enclosed Lien Modification Agreement which increased the outstanding principal balance to $506,734.38, with $151,301.82 of that balance being deferred. *** is under no obligation to waive any outstanding amounts as these amounts accrued for the account due to non-payment of the monthly mortgage. Allegations
  In the inquiry, *** ******* raised several claims regarding harassment. We have reviewed the claims and find no merit to the allegations. SPS is confident that the servicing of the account by *** has been compliant with all applicable state and federal regulations.
  Regarding phone calls, we will cease verbal communication with *** and Ms. ******* regarding the account. However, we will continue to send notices as required by law. If you or *** and Ms. ******* would like us to resume communication in the future, please contact us at the number below.
  As of the date of this letter, the account is due for January 1, 2024. There is a foreclosure sale scheduled for November 5, 2024.

  Customer response

  10/21/2024

   
  Complaint: 22431667
  
  I am rejecting this response because: The payments that were offered were excessive and unreasonable. We have asked repeatedly to have our payments no more than $1500 per month in order to keep our home and they have refused with all of these excessive charges added to our account. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  10/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been calling and dealing with Select Portfolio for over 8 months now for them to pay my taxes. The money taxes are in escrow account.. I have been calling them and they always say that they are working on issue but the taxes are still not paid. I have sent them all the needed paperwork several times and still no progress. My taxes were due by 1/30 2024. It is now months later and SPS has not paid them. I am getting notices from Genesee County and the town for non payment of taxes.

• Initial Complaint

  10/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Last month 9/12/2024 at 11:09AM, I called Select Portfolio Servicing mortgage to pay my Sept. mortgage and the gentleman of Select Portfolio Mortgage told me I had up to 15th to pay Sept mortgage, then told me that I owe $380.00 for appraisals done on the house by previous mortgage lender Shellpoint Mortgage Servicing. The gentlemen of Select Portfolio Servicing told me that maybe the appraisals were done to see if I still lived in the house or maybe from a late payment. I told the gentleman of Select Portfolio Services Mortgage that I never moved, I never asked, never requested, never authorized, didn't know of any appraisals, and if there's was a late mortgage payment no one never told me I owe anything . That same day 9/12/2024 at 11:41AM I called Shellpoint Mortgage Servicing (###-###-####) and Diana R**** and spoke with her supervisor Craig K*** or Greg K*** of Shellpoint Mortgage and told me Shellpoint doesn't make homeowners pay for appraisals they do on the properties. Diane R**** said maybe Shellpoint might have sent that info by mistake. I asked Ms. Diana R**** of Shellpoint Mortgage can her or her supervisor send letter of what she just told me and Ms. R**** said no her or her supervisor can't do that. 9/12/2024 at 12:23PM, I called Select Portfolio Servicing back (###-###-####) and Ms. Tanya SPS told me that I must pay the appraisals $380 that the previous lender did on my house, the late payment I paid and didn't need to pay of $21.06 was applied to appraisal bill, the longer I don't pay the bill then there will be interests and fees added and the Shellpoint Mortgage appraisals costs are now $418.08, I can't dispute it, I can't make little by little payments until I pay it off it has to be paid in full, and she'll send me paperwork of what they received from Shellpoint Mortgage Servicing and any other lenders that had my home/property. It's bad enough my home is bounced from lender to lenders. See attachment and you can share with SPS as well.

• Initial Complaint

  09/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1) Reporting false balance 2) Reporting false payment history 3) Informing me and my mortgage broker (Michael s*****) of false Note Holder (Wilmington Trust) 4) Not advising customer(s) of account issues within (30) days. 5) Not processing automatic payments for (3) nonconsecutive months.

  Business response

  09/17/2024

  Please see the attached response.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My servicer to my mortgage keeps double billing me. My amount is set, and they keep sending me my invoice to pay double the amount. I do not think this is a correct way to handle my account. They give NO explanation whatsoever. I have tried on numerous occasions to get this resolved. I have written letters and emailed them about this. They answer back by saying I would have the issue addressed in 30 days, and still they continue to double bill me, without resolving this with their billing department.

  Business response

  09/13/2024

  Please see the attached

• Initial Complaint

  09/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  on A 1200 ft.² home they say our taxes in The escrow account made the payment go up after they reviewed it now. They don’t give us any option to help us get our mortgage available to pay a reasonable amount.

  Business response

  09/18/2024

  See attached document

• Initial Complaint

  08/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My mortgage from Loan Care was recently sold to New Rez who contacted Select Portfolio Servicing. SPS Paid off my loan from Bank of America, which I took out when I purchased my house, (2004) and had been paying $62 a month. SPS is now demanding $464.88 to pay them back for the loan. They will not accept partial payments or they will put a lien on my house. I did not ask for my mortgage to be sold to another company,, nor did I ask for SPS To pay off my loan. I was happy paying the monthly rate to Bank of America. Who has $464 in this economy to pay for a loan payout which I was handling fine with my $62 payment per month? It isn’t right that companies make decisions for us when there was no need to have the loan paid in full right now. I’m a single mother and don’t justify the liberty that big companies take, knowing that we have no recourse. What can be done? There are other bad reviews for SPS!

  Business response

  09/10/2024

  See attached document

• Initial Complaint

  08/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I HAVE BEEN SENT BOGUS CLAIMS OF DEBT BY THIS SELECT PORTFOLIO SERVICING, INC. WHOM CLAIM TO BE A " DEBT COLLECTION" AGENCY! I DISPUTE THE VALIDITY OF THE THE STATED FOREGOING DEBT, THE WHOLE AMOUNT OR AND ANY PORTION OF IT! I REBUKE IT & STATE THAT FOR A FACT, IT IS (NOT VALID)! I do not & will not agree in any form OF LANGUAGE that I owe anything OF THIS FALSE CLAIM! I HAVE READ OVER 450 COMPLAINTS TO AND ABOUT YOU WHICH LEAD TO FRAUD! FURTHERMORE THERE IS NO ORIGINAL CREDITOR & I REQUEST THAT INFO OF ORIGINAL CREDITOR, BECAUSE IT DOES NOT EXIST!! THEY ARE NOT, I HAVE READ OVER 450 COMPLAINTS OF WRONG DOING TO REAL LIVE PEOPLE FROM THIS SO CALLED (AGENCY) & ALL OF THEM WERE VERY SUSPICIOS AFTER RESEARCHING TONS OF INFO REGUARDING THIS BOGUS COMPANY "SELECT PORTFOLIO SERVICING, INC."! THEY ARE COMMITING FRAUD, STEALING FROM PEOPLE UNDER THE VISE OF BANKS USING THEM TO COMMIT THIS FRAUD! BANKS ARE SELLING ALLEGED DEBT TO THIS FRAUD COMPANY WHOM APPERARED OUT OF NOWHERE THEY ARE GOVERNMENT, & NOT REAL PEOPLE, THEY ARE ARTIFICIAL PERSONS, AN ABSTRACTION & A CREATURE OF MIND ONLY, "GOVERNMENT" ANTITIES CAN ONLY INTERFACE WITH OTHER ARTIFICIAL PERSONS, IMAGINARY, HAVING NEITHER ACUALITY NOR SUBSTANCE IS FORCLOSED FROM CREATING AN ATTAINED PARODY WITH A TANGIBLE ILLEGAL MANIFESTATION AS THIS IS, THAT NO GOVERNMENT AS WELL AS WELL ANY LAW AGENCY, ASPECT, COURT & SO FORTH, CAN CONCERN ITSELF WITH ANYTHING, OTHER THAN (CORPORATE ARTIFICIAL PERSONS), & THE CONTRACTS BETWEEN THEM! THEY ARE ALLCORPORATE ENTITIES, ARTIFICIAL PERSONS! I AM A PEOPLE, A LIVE WOMAN, FLESH & BLOOD! I WILL NOT BE BULLIED! THIS FACTUAL & TRUE & I DEMAND AS A LIVING BREATHING PERSON OF FLESH & BLOOD ALL PROOF & ORIGINAL DOCUMENTS, AS THERE ARE NONE! THE TRUTH IS OUT THERE NOW & IT IS BEING EXPOSED!

  Business response

  08/22/2024

  See attached document

  Business response

  08/28/2024

  We are unable to assist without authorization from our customer.

  Customer response

  08/29/2024

   
  Complaint: 22152572
  
  I am rejecting this response because: THERE IS NO INFORMATION HERE TO GO ON & I HAVE SENT COMUNICATION THROUGH THE MAIL SYSTEM, THIS RESPONCE IS INCOMPLETE & HAS NO MERRIT, WHAT SO EVER! THERE IS NONE!
  
  Sincerely,
  
  Suzie Shumway

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I, *******************, made a call to Select Porfolio Servicing customer service and spoke with a representative with the name of *****. This representative was extremely rude. She treated me like if I was ignorant. She kept interrupting me every time I wanted to speak. At the end of the conversation I told she needed to have better customer service skills and to communicate and treat customer better with a lot more patience. She sounded very frustrated the entire call.

  Business response

  08/19/2024

  Please see attached.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩